Using the Github repo to submit issues

  • Resolved Paal Joachim Romdahl

    (@paaljoachim)


    4 weeks ago

    Hey

    I am wondering if it is alright to submit issues directly to the FluentSMTP Github repo here? https://github.com/WPManageNinja/fluent-smtp
    I ask because it is easier to include images on Github compared to including images here.

    I ask because I do not see any response to issues there for a very long time.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    4 weeks ago

    Hello @paaljoachim,

    I understand your concern about submitting issues directly to the GitHub repo. While GitHub issues are primarily intended for reporting product issues, I can help you find the best way to get support for use case issues like yours.

    If you need to include images in your issue, you can upload them to a third-party image hosting service such as Imgur or Snipboard and then include the image links in your support ticket here. This ensures that the images are easily accessible and can be referenced by our support team.

    Additionally, our team is actively monitoring both the support portal and GitHub issues. If you do submit an issue on GitHub, please ensure it is related to a product issue and includes detailed information about the problem you’re experiencing.

    I hope this clarifies the best approach for submitting issues.

    Thread Starter Paal Joachim Romdahl

    (@paaljoachim)

    4 weeks ago

    Thank you for the speedy response.
    I added 3 issues to Github.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.