Upgrade to 3.3.4 Made my Site Crash

  • langerent

    (@langerent)


    2 months, 3 weeks ago

    When I updated your plug in Visual Portfolio, Posts & Image Gallery to 3.3.4 made my site 500 error. After deactivating every plug in I discovered that the issue was between your upgrade and OnePress Plus plug in. I was able to downgrade your app to 3.3.0 and it works now. I am currently using PHP 7.4+ and my WP 6.4.4. Please advise. Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Nikita

    (@nko)

    2 months, 3 weeks ago

    Hi,

    Please provide the error message so we can understand what is causing the site to crash.

    Regards,
    Nikita.

    Thread Starter langerent

    (@langerent)

    2 months, 3 weeks ago

    The error file is pretty long but here is the main part of it. I can email you the rest if you need.

    2024-05-14 10:51:26 76.179.89.135 – W3SVC51 CL2-WIN7 173.0.138.221 443 GET /wp-content/plugins/visual-portfolio/templates/errors/style.css – 200 0 593 1368 1 HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/124.0.0.0+Safari/537.36+Edg/124.0.0.0 wordpress_sec_09fbfe1e844caf72ec4566191d58868a=langerent%7C1715875107%7CC7BqQ4M7Unce4q6a6Fd0BXAW0eYYhdacjaznEHbbqwK%7C04be6941319dd420eb6ab3063dca1dcbb164bd9f237d5f5ad3ccb538467f89c9;+_ga=GA1.1.1746075717.1699903020;+wpapp_visitor_id=6643737785453;+wordpress_test_cookie=WP%20Cookie%20check;+wp-settings-time-1=1715701852;+wp-settings-1=libraryContent%3Dbrowse%26editor%3Dtinymce%26hidetb%3D1%26align%3Dright%26imgsize%3Dthumbnail%26advImgDetails%3Dshow%26urlbutton%3Dcustom;+_ga_GEEQGGNR38=GS1.1.1715702268.71.0.1715702278.50.0.0;+wordpress_logged_in_09fbfe1e844caf72ec4566191d58868a=langerent%7C1715875107%7CC7BqQ4M7Unce4q6a6Fd0BXAW0eYYhdacjaznEHbbqwK%7C4dc84cea74a7677b87daa1368209ae3acc2e5cab61d14e7a2f0f6e510a5b1476 https://www.langerent.com/samples/all-examples/
    2024-05-14 10:51:26 76.179.89.135 – W3SVC51 CL2-WIN7 173.0.138.221 443 GET /wp-content/plugins/visual-portfolio/templates/items-list/filter/style.css – 200 0 1193 1379 1 HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/124.0.0.0+Safari/537.36+Edg/124.0.0.0 wordpress_sec_09fbfe1e844caf72ec4566191d58868a=langerent%7C1715875107%7CC7BqQ4M7Unce4q6a6Fd0BXAW0eYYhdacjaznEHbbqwK%7C04be6941319dd420eb6ab3063dca1dcbb164bd9f237d5f5ad3ccb538467f89c9;+_ga=GA1.1.1746075717.1699903020;+wpapp_visitor_id=6643737785453;+wordpress_test_cookie=WP%20Cookie%20check;+wp-settings-time-1=1715701852;+wp-settings-1=libraryContent%3Dbrowse%26editor%3Dtinymce%26hidetb%3D1%26align%3Dright%26imgsize%3Dthumbnail%26advImgDetails%3Dshow%26urlbutton%3Dcustom;+_ga_GEEQGGNR38=GS1.1.1715702268.71.0.1715702278.50.0.0;+wordpress_logged_in_09fbfe1e844caf72ec4566191d58868a=langerent%7C1715875107%7CC7BqQ4M7Unce4q6a6Fd0BXAW0eYYhdacjaznEHbbqwK%7C4dc84cea74a7677b87daa1368209ae3acc2e5cab61d14e7a2f0f6e510a5b1476 https://www.langerent.com/samples/all-examples/

    Plugin Author Nikita

    (@nko)

    2 months, 3 weeks ago

    Hi,

    This looks like an access log. Please find an exact error message.

    Regards,
    Nikita.

    Thread Starter langerent

    (@langerent)

    2 months, 2 weeks ago

    http://new.pinetreepaper.com/wp-content/uploads/2024/05/log_file_2024-05-17__18-00-23.txt

    Thread Starter langerent

    (@langerent)

    2 months, 2 weeks ago

    Sorry I posted the wrong file. Here is the correct one.

    https://www.langerent.com/wp-content/uploads/2024/05/ex240514.pdf

    Plugin Author Nikita

    (@nko)

    2 months, 2 weeks ago

    Hi,

    This is just an access log. Locate your error log and find the error message to understand what caused the site to crash.

    Regards,
    Nikita.

    Thread Starter langerent

    (@langerent)

    2 months, 2 weeks ago

    https://langerent.com/logs_14_05_2024.rar

Viewing 7 replies - 1 through 7 (of 7 total)
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