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Resolved ft17
(@ft17)

6 years, 4 months ago

Please does anyone have a fix – I’ve gone through all the posts out there to fix. The product images were showing until updated woocommerce. Since then the images on the store front are not showing – just a box with jpeg icon. The images show once you click through to the product. Surely there must be an easy fix for this?!
Theme is Hemingway Rewritten. Thanks in advance!

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Caleb Burks
(@icaleb)

Automattic Happiness Engineer

6 years, 4 months ago

First, rule out theme/plugin conflicts following this guide: http://docs.woothemes.com/document/template-structure/

Should also try regenerating thumbnails: https://wordpress.org/plugins/regenerate-thumbnails/

Thread Starter ft17
(@ft17)

6 years, 4 months ago

Hi @icaleb thanks for your reply. Done those two steps and nothing has changed… any other ideas please? thanks

terrybakshi
(@terrybakshi)

6 years, 4 months ago

I had very similar issue please deactivate all plugin and reactivate them back, its the caching issue.

Thread Starter ft17
(@ft17)

6 years, 4 months ago

Hi all. Found the problem. Jetpack – deactivated it and the images returned. Has anyone else had a similar problem?

Plugin Support D Smith a11n
(@dsmithweb)

Automattic Happiness Engineer

6 years, 4 months ago

Hi @ft17 ! If you disable “Lazy load images” within etpack → Settings → Writing, does that fix it? https://jetpack.com/support/lazy-images/

Thread Starter ft17
(@ft17)

6 years, 4 months ago

Hi @dsmithweb – thanks for the suggestion… no, didn’t fix! Its a tricky one!

Laurena Rehbein
(@lrehbein)

Automattic Happiness Engineer

6 years, 3 months ago

Hi ft17,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, please do start a new thread.

If you do continue to have trouble with the Jetpack images, do consider contacting the team here: https://jetpack.com/contact-support/?rel=support

Viewing 7 replies - 1 through 7 (of 7 total)

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