“Some errors in the Matomo Diagnostics System report”

  • Resolved Mark Howells-Mead

    (@markhowellsmead)


    1 month, 2 weeks ago

    Some users (not the super admin) are seeing the message “There are some errors in the Matomo Diagnostics System report that may prevent the plugin for working normally.”

    (This is not the same installation which is causing the problems I’ve raised in other tickets.)

                  # Matomo
    • Matomo Pluginversion: 5.1.0
    • Config existiert und ist beschreibbar.: Ja (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
    • JS Tracker existiert und ist beschreibbar.: Ja (“$abs_path/wp-content/uploads/matomo/matomo.js” )
    • Plugin-Verzeichnisse: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
    • Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/uploads/matomo/tmp)
    • Matomo Version: 5.1.0
    • Matomo Blog idSite: 2
    • Installierte Matomo-Version: 5.0.4 (Install date: 2024-03-01 15:59:08)
    • Upgrades outstanding: No
    • Upgrade in progress: No

    Endpoints

    • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
    • Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
    • Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

    Crons

    • Server-Zeit: 2024-06-18 14:14:23
    • Blog-Zeit: 2024-06-18 16:14:23 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
    • Sync users & sites: Next run: 2024-06-19 16:07:10 (23 Stunden 52 Minuten) ( Last started: 2024-06-18 16:14:13 (-10 Sek.). Last ended: 2024-06-18 16:14:13 (-10 Sek.). Interval: daily)
    • Archive: Next run: 2024-06-18 17:07:10 (52 Minuten 47s) ( Last started: 2024-06-18 16:07:25 (-6 Minuten 58s). Last ended: 2024-06-18 16:07:29 (-6 Minuten 54s). Interval: hourly)
    • Update GeoIP DB: Next run: 2024-07-18 12:17:38 (29 Tage 20 Stunden) ( Last started: 2024-06-18 12:17:38 (-3 Stunden 56 Minuten). Last ended: 2024-06-18 12:17:40 (-3 Stunden 56 Minuten). Interval: matomo_monthly)

    Vorgeschriebene Prüfungen

    • PHP-Version >= 7.2.5: ok
    • PDO Erweiterung: ok
    • PDO\MYSQL Erweiterung: ok
    • MYSQLI Erweiterung: ok
    • Weitere erforderliche Anforderungen: ok
    • Erforderliche Funktionen: ok
    • Benötigte PHP Konfiguration (php.ini): ok
    • Verzeichnisse mit Schreibzugriff: ok

    Optionale Prüfungen

    • 64-bit PHP Binär: ok
    • Tracker-Status: ok
    • Speicherlimit: ok
    • Zeitzone: ok
    • Öffnen einer URL: ok
    • GD > 2.x + FreeType (Grafiken): ok
    • Andere Erweiterungen: ok
    • Andere Funktionen: ok
    • Dateisystem: ok
    • Letzter erfolgreicher Abschluss der Archivierung: ok
    • Datenbankfähigkeiten: ok
    • Maximale Packetgröße: ok
    • Standorterkennung: ok
    • Update über HTTPS: ok
    • Mobile Messaging SMS Provider: ok
    • Supports Async Archiving: No
    • Async Archiving Disabled in Setting: No
    • Location provider ID: geoip2php
    • Location provider available: Yes
    • Location provider working: Yes
    • Had visit in last 5 days: Yes
    • Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

    Matomo Settings

    • Track mode: default
    • Track ecommerce: Yes
    • Track codeposition: footer
    • Track api endpoint: default
    • Track js endpoint: default
    • Version history: 5.1.0
    • Core version: 5.1.0
    • Last tracking settings update: 1718719645
    • Last settings update: 1718719920
    • Show get started page: 0

    Logs

    • Keine:

    WordPress

    • Home URL: $site_url
    • Site URL: $site_url
    • WordPress Version: 6.5.4
    • Number of blogs: 2
    • Multisite Enabled: Yes
    • Network Enabled: Yes
    • WP_DEBUG: No
    • WP_DEBUG_DISPLAY: No
    • WP_DEBUG_LOG: Yes
    • DISABLE_WP_CRON: –
    • FORCE_SSL_ADMIN: Yes
    • WP_CACHE: Yes
    • CONCATENATE_SCRIPTS: No
    • COMPRESS_SCRIPTS: –
    • COMPRESS_CSS: –
    • ENFORCE_GZIP: –
    • WP_LOCAL_DEV: –
    • WP_CONTENT_URL: $site_url/wp-content
    • WP_CONTENT_DIR: $abs_path/wp-content
    • UPLOADS: –
    • BLOGUPLOADDIR: –
    • DIEONDBERROR: –
    • WPLANG: –
    • ALTERNATE_WP_CRON: –
    • WP_CRON_LOCK_TIMEOUT: 60
    • WP_DISABLE_FATAL_ERROR_HANDLER: –
    • MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    • MATOMO_ENABLE_TAG_MANAGER: –
    • MATOMO_SUPPRESS_DB_ERRORS: –
    • MATOMO_ENABLE_AUTO_UPGRADE: –
    • MATOMO_DEBUG: –
    • MATOMO_SAFE_MODE: –
    • MATOMO_GLOBAL_UPLOAD_DIR: –
    • MATOMO_LOGIN_REDIRECT: –
    • Permalink Structure: /blog/%year%/%monthnum%/%day%/%postname%/
    • Possibly uses symlink: No
    • Upload base url: $site_url/wp-content/uploads
    • Upload base dir: $abs_path/wp-content/uploads
    • Upload url: $site_url/wp-content/uploads/2024/06
    • Custom upload_path:
    • Custom upload_url_path:
    • Compatible content directory: Yes
    • WP_Filesystem Initialized: Yes

    WordPress Plugins MU Plugins

    • ManageWP – Worker Loader: 1.0.0

    Plugins

    • ACF Options for Polylang: 1.1.11
    • Admin Columns: 4.7.7
    • Advanced Custom Fields PRO: 6.3.1.2
    • Automattic for Agencies Client: 0.2.1
    • Block: Accordion: 0.2.2
    • Block Areas: 0.2.0
    • Block Visibility: 3.4.0
    • Complianz | GDPR/CCPA Cookie Consent: 7.1.0
    • Disable Comments: 2.4.6
    • Duplicate Page: 4.5.3
    • Enable Media Replace: 4.1.5
    • Image Placeholders: 1.1.1
    • Jetpack: 13.5
    • Jetpack Boost: 3.4.4
    • LiteSpeed Cache: 6.2.0.1
    • Loco Translate: 2.6.10
    • ManageWP – Worker: 4.9.20 (Network enabled)
    • Matomo Analytics – Ethical Stats. Powerful Insights.: 5.1.0
    • Meow Gallery: 5.1.7
    • My Eyes Are Up Here: 1.1.11
    • Performance Lab: 3.2.0
    • Performant Translations: 1.2.0 (Network enabled)
    • Polylang Pro: 3.6.3
    • Redirection: 5.4.2
    • Safe SVG: 2.2.4
    • Speculative Loading: 1.3.1
    • User Switching: 1.7.3 (Network enabled)
    • WP-Optimize – Clean, Compress, Cache: 3.3.2
    • Yoast SEO: 22.9
    • Active Plugins: 19 (polylang-pro:3.6.3 acf-options-for-polylang:1.1.11 advanced-custom-fields-pro:6.3.1.2 block-areas:0.2.0 codepress-admin-columns:4.7.7 complianz-gdpr:7.1.0 disable-comments:2.4.6 dominant-color-images:1.1.1 duplicate-page:4.5.3 enable-media-replace:4.1.5 jetpack-boost:3.4.4 loco-translate:2.6.10 my-eyes-are-up-here:1.1.11 performance-lab:3.2.0 redirection:5.4.2 safe-svg:2.2.4 shb-accordion:0.2.2 speculation-rules:1.3.1 wordpress-seo:22.9)
    • Theme: [REDACTED]

    Server

    • Server Info: LiteSpeed
    • PHP OS: Linux
    • PHP Version: 8.1.28
    • PHP SAPI: litespeed
    • PHP Binary Name: /opt/alt/php74/usr/bin/lsphp
    • PHP Maxmind DB extension: Not loaded
    • PHP Error Reporting: 4437 After bootstrap: 4437
    • PHP Found Binary: /opt/alt/php81/usr/bin/php -q
    • Timezone: UTC
    • WP timezone: Europe/Zurich
    • Locale: de_DE_formal
    • User Locale: de_DE_formal
    • Memory Limit: 2400M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    • WP Memory Limit: 2400M
    • WP Max Memory Limit: 512M
    • Timezone version: 2023.3
    • Time: 1718720063
    • Max Execution Time: 300
    • Max Post Size: 50M
    • Max Upload Size: 15360000
    • Max Input Vars: 1000
    • Disabled PHP functions: Yes (exec, system, dl, passthru, proc_open, proc_close)
    • zlib.output_compression is off: Yes
    • Curl Version: 7.87.0, OpenSSL/1.1.1w
    • Suhosin installed: No

    PHP cli

    • PHP CLI Version: 8.1.28
    • MySQLi support: ok

    Database

    • MySQL Version: 10.6.14
    • Mysqli Connect: Yes
    • Force MySQL over Mysqli: No
    • DB Prefix: wp_
    • DB CHARSET: utf8
    • DB COLLATE:
    • SHOW ERRORS: No
    • SUPPRESS ERRORS: No
    • Uses Socket: No
    • Uses IPv6: No
    • Matomo tables found: 121
    • DB tables exist: Yes
    • Matomo users found: 5
    • Matomo sites found: 2
    • Erforderliche Berechtigungen: Ok

    Browser

    • Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36)
    • Language: en-gb,en
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