Plugin Support
Jasmine
(@hyenokian)
Dear @arsoni210,
Thank you for the topic.
We have checked this case and noticed that everything works fine in this regard on our end.
So, please provide us with the following information for further investigation of your case.
1. The quiz version you are currently using
2. The PHP version you are using
3. Whether the problem persisted from the very beginning or it occurred suddenly after some time of normal functioning
4․ What global changes have you made recently (WP update, PHP version update, Theme switch, Plugin installation)?
Also, please install the Query Monitor plugin for debugging.
Here is the link to the plugin: https://wordpress.org/plugins/query-monitor/
Then, please take screenshots of the errors (if there are any in our plugin) and provide us with them for further investigation of your case.
You can make a DB Backup for your safety (You can use UpdraftPlus).
Looking forward to hearing from you.
Thank you.
Hello @hyenokian,
Sorry for replying lately but we have checked all of the things which you suggested earlier but there is no solution.
We have added the query monitor plugin but there is no error.
Here is the answer to your question:
1. The quiz version you are currently using – [ 3.10.1]
2. The PHP version you are using – [8.0]
3. Whether the problem persisted from the very beginning or it occurred suddenly after some time of normal functioning – [After some time we have faced this issue but the thing is we have tested by setting up the default WordPress and theme and the issue is still there. ]
4. What global changes have you made recently – [No].
Let us know what we can do with this. Thanks!
Plugin Support
Jasmine
(@hyenokian)
Dear @shubhamsedani,
Thank you for your response.
I want to mention, that the plugin version you are mentioning doesn’t correspond to the current version of the Quiz Maker plugin.
The latest version of the Quiz Maker plugin is the 6.3.8.6 version.
So, please clarify the quiz version you are using for further investigation of your case.
Thank you.
Hi @hyenokian ,
My bad the current version of the quiz we are using is 6.3.8.6.
Plugin Support
Jasmine
(@hyenokian)
Dear @shubhamsedani,
Thank you for your response.
Our Development Team has tested this case with the PHP 8+ versions and didn’t notice any issue in this regard on our end.
Most presumably, you are currently experiencing an individual case.
So, please contact us via this form for further investigation of your case. Our customer care specialists are ready to solve the problem you are facing as soon as possible.
Thank you.
