Nico
(@nicolamustone)
Automattic Happiness Engineer
Hello,
That sounds like a theme conflict. Can you please try to switch to a different theme, like Storefront or TwentySeventeen, and see if you can still reproduce the issue?
If not, then the issue is with your current theme and I’d suggest you contact the theme author to fix it!
Hey, the problem is also there if I switch the Theme to the standard TwentySeventeeb.
I tried to load an older BackUp with an older woocommerce – there the Problem is fixed. So I think the problem was while updating the newest woocommerce version.
But in the future I have to do woocommerce updates… hope anyone can fix it.
Nico
(@nicolamustone)
Automattic Happiness Engineer
Can you please send a link to the site?
I am sorry – I can´t send a link because it is not for public view and also password protected.
The same website but without woocommerece Onlineshop is: http://www.batstar.de
The woocommerce version where it will work is: 3.3.3.
It’s quite hard to troubleshoot without seeing the actual issue.
Just to confirm: it is working on version 3.3.3, but it does not work on versions 3.3.4 and 3.3.5, correct?
If that’s correct, it’s a very unusual situation, likely not directly related to WooCommerce, because there were no big changes when it comes to how WooCommerce handles images between versions 3.3.3 and 3.3.5.
It could be that your theme template is not fetching the image correctly, or is fetching the wrong size of the original image. Or the images might not be accessible, or something else entirely.
Few things you can test:
* What happens when you remove the image from the product and add it again?
* Does this happen while creating a new product, or just on existing products?
* Are your images served via a CDN or from the server where the site is running?
* Are you using any image-related plugin?
* Have you tried to disable all your plugins except WooCommerce to see if the images show up correctly?
* Has your theme been updated recently?
* Have you tried using a plugin like https://wordpress.org/plugins/regenerate-thumbnails/ to refresh your site’s thumbnails?
If you can not make the site accessible, at least send more information that might help people get a better context of the issue.
Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
