Order Status Issue for Renewal Order

  • Resolved Yuvrajsinh Sisodiya

    (@yuvrajsinh2211)


    8 months, 2 weeks ago

    On my website, I am using WooCommerce, WooCommerce Subscriptions, WooCommerce PayPal Payments, and WooCommerce Stripe Gateway plugins for subscription products with a 7-day free trial.

    When any user purchases the product for the first time (with a 7-day free trial), the order status shows as “Completed”.

    Here is the screenshot: https://prnt.sc/8X5qAFrru_4A

    But in the renewal order (after the free trial), it shows the order status as “Processing”. I am receiving the payment in my Stripe and PayPal payment accounts.

    Here is the screenshot: https://prnt.sc/nnZf4aqBmKCr

    So here, I want the order status to be “Completed” not “Processing”.

Viewing 1 replies (of 1 total)
  • Roxy

    (@beautyofcode)

    8 months, 2 weeks ago

    Hey @yuvrajsinh2211,

    Thanks for reaching out!

    It looks like you are using Woo Subscriptions, and although payments are being logged successfully in Stripe and PayPal, the payment status is not updating in WooCommerce when subscriptions are renewed after a customer completes a 7-day free trial, correct?

    Since this is related to a premium extension, if you have a valid license, please contact us directly via Woo.com > My Account > Support. You may need to log in to the account used to purchase the extension before you are able to access that page.

    As per the forum guidelines, no support for premium extensions/themes is done here but we will be happy to assist you further from there.

    Cheers!

Viewing 1 replies (of 1 total)
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