New Order Emails Not Being Received

  • Resolved maggiefrance

    (@maggiefrance)


    2 years, 9 months ago

    Hi! I have been using WooCommerce for 2+ years and we have ALWAY received new order notifications when an order is placed. As of yesterday we are not longer receiving these new order notifications to our emails and it is a big issues as (of course) we aren’t being notified that a customer has placed an order. I have downloaded the “WP Mail Logging” plugin and placed a test order – I can see that the system ‘thinks’ it sent something to me as the admin and as the faux-customer but of course nothing has come through!! Please can someone help me understand why this has suddenly happened and how to fix it!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    2 years, 9 months ago

    Hi there,

    I understand you’re having sudden email issues preventing emails from being received. Have you seen our Email FAQ? It can be found here:
    https://woocommerce.com/document/email-faq/

    Using WP Mail Logging to confirm sending is the correct first step, so it’s good you’ve tried that. This rules out a problem with WordPress/WooCommerce and the orders themselves. It could be the email account, or something hosting/network related.

    – Did the email end up in the receiving email account’s spam box?
    – Does sending the customer/admin email to a different email address work? Try an email account from another provider.
    – Has anything changed on the hosting side?

    If you cannot find anything wrong with the receiving account and it definitely did not go to spam, you could ask your hosting provider if they are aware of any config changes or network issues impacting email. Failing that, the email FAQ doc I referenced has instructions for setting up an SMTP provider to deliver emails instead. This can be more reliable in some cases.

    I hope this helps!

    Mirko P.

    (@rainfallnixfig)

    2 years, 8 months ago

    Hi @maggiefrance,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved.

    I’m going to mark this thread as resolved now – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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