• Resolved BevG

    (@theraggededge)


    Made some recent changes to my site. Uninstalled and reinstalled Jetpack. My original subscription form has disappeared along with 500 subs.

    How do I get them back?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Hi there,

    I checked your site, and I see your site is indeed properly connected to WordPress.com again. Your subscribers are there as well. You should be able to see them all here:

    https://wordpress.com/subscribers/

    If you publish a new post, it will be sent to all your subscribers by default.

    If you’d like to display that number of subscribers next to the subscription form, I would recommend editing the Subscribe block under Appearance > Customize > Widgets, and clicking the checkbox to display the subscribers count in the block settings.

    Let me know if this helps!

    Thread Starter BevG

    (@theraggededge)

    Thank you for looking, Jeremy. I managed to get it sorted after my initial panic.

    I wondered about the subscriber numbers so thanks for that too.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I’m glad to hear everything is back to normal!

    Don’t hesitate to contact us again if you have other questions.

    Hello,

    I have had the exact same problem as BevG above ” My original subscription form has disappeared along with 500 subs.” after a server upgrade. I am unable to find a way to re- set up a new subscription form let alone recover the subscriber list . The site I need help with is : http://wavesandwater.org/site/

    thank you.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @wavesandwater,

    Could you please start your own thread, as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post
     
    This will help better assist you, as we’re going to mark this thread as solved for the OP.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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