Hi there, @nigelware,
The URL you shared along with your message doesn’t lead to any online pages, so I could not check any of your galleries that aren’t working.
I checked the other galleries in your site under the Galleries menu, and all seems to be working okay, though they don’t seem to be using the Tiled Galleries feature, which in fact seems to be disabled in your site at the moment.
Could you please point me to a URL where there’s one of these galleries so I can take a closer look, once you re-enable the feature?
Jetpack is well-connected, which is a great place to start investigating 🙂
Thanks for working this out with us!
Hi @nigelware,
Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!
I have created a published test page that demonstrates the problem. You should be able to see it here:
https://www.nigelware.photography/?page_id=739
This page is not available through the menu system on the site.
Hi @nigelware,
Thank you for providing the link. To use Tiled Galleries, the Jetpack Image CDN feature must be active. It seems this feature is currently disabled on your website. Could you please reactivate it and check if the issue continues? You can enable it through Jetpack → Settings → Performance, or directly from the Modules page at this link: https://www.nigelware.photography/wp-admin/admin.php?page=jetpack_modules&s=image%20cdn
Please give this a try and let us know how it goes.
Hi @alinclamba
Jetpack → Settings → Performance does not give me an option to activate CDN on my site. It only allows me to Enable site accelerator. If I do this it has the same affect as activating CDN (see below).
I followed the above link and activated CDN. Afterwards NO image appeared on ANY page. This includes the logo and the carousel.
As this is a live site I had to deactivate again. I have also deactivated Site Accelerator for the same reason.
Hi @nigelware,
The Site Accelerator has these two features, Speed up image load times which in tehnical words is Image CDN. More about that can be found here: https://jetpack.com/support/site-accelerator/
Let me know if this helps.
Hi @alinclamba
I turned CDN back on and left it for an hour to allow replication.
I have screen shots that show the errors JetPack is generating but cannot load them here it appears? That is soooooooooo frustrating and not helpful at all.
So:
If I open the tiled gallery and inspect the source I see a 400 error for each image. One of the URLs is https://¡0.wp.com/www.nigelware.photography/wp-content/uploads/2024/03/LubhamBoatFest_4174_1x1.jpg?strip=info&w=1085&ssl=1
If I take that URL and paste it directly into my browser I see:
“We couldn’t find what you were looking for.
If you’re sure this is the place you’re trying to go, please contact us and we’ll be happy to help.“
I get the same error in Private mode and Normal.
Since this last test is outside the site I don’t believe that the Photograph Theme I am using can be having an affect.
Because of these ongoing issues I have again turned CDN off.
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This reply was modified 3 months, 1 week ago by
nigelware.
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This reply was modified 3 months, 1 week ago by nigelware.
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This reply was modified 3 months, 1 week ago by nigelware.
Hi there,
Thank you for running those tests and sharing the results. I know this is frustrating.
I just tested Jetpack’s CDN (site accelerator) feature with the Photograph Theme on a test site, and didn’t see any problems.
I see your site has very few other plugins installed, so it is most likely not to be a plugin conflict. However, just to rule everything out, have you already tested temporarily disabling the Smash Balloon Instagram Feed plugin?
Hi @happyaxident
I was asked to disable all plugins which I did with no change to the outcome.
I have again disabled Smash Balloon but, again, there seems to be no change to the site. As this is a lesser function I have left the plugin disabled so that you can see the results.
Hi @nigelware, thank you for testing with all the plugins disabled. I checked the page source of your gallery pages and couldn’t find the Carousel libraries. Could you temporarily switch to a default theme to see if the problem is linked to your theme? The problem could also come from a missing wp_footer() function in the footer of the theme.
You can use the Health Check & Troubleshooting plugin to troubleshoot this without affecting what normal visitors to your site see: https://wordpress.com/plugins/health-check/
Once you’ve installed and activated this plugin, you can go to My Site → WP Admin → Tools → Site Health → Troubleshooting tab to start troubleshooting.
Please let us know what you find.
Hi @akumarjain @happyaxident @alinclamba @erania-pinnera
” .. Could you temporarily switch to a default theme .. “
I have tried switching to themes 2022, 2023 and 2024. The results for all three were the same. Only the Jetpack Plugin was active during these tests.
With CDN ON: No images appear anywhere on my site:
With CDN OFF: Image appear everywhere except on the Jetpack Tiled Gallery
” .. checked the page source of your gallery pages and couldn’t find the Carousel libraries .. “
I am not sure what it is you are looking for.
” .. Health Check & Troubleshooting plugin .. “
There are 6 notifications, 4 security and 2 performance, 1 about “No page caching detected” and the other “Outdated SQL Server”.
“..The problem could also come from a missing wp_footer() function in the footer of the theme..”
I am not sure where I would look for this.
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This reply was modified 2 months, 3 weeks ago by nigelware.
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This reply was modified 2 months, 3 weeks ago by nigelware.
Hi @nigelware,
Regarding the wp_footer() function, it’s a WordPress function that should be called in your theme’s or child theme’s footer.php file. It’s important for loading scripts. If you’re not sure how to check for this, you may want to ask your theme’s author or a developer for assistance.
As for carousel libraries, my colleague was referring to the various scripts embedded on your site in support of the Tiled Gallery feature.
That said, to get a better insight into this issue, I have escalated it to our development team to have a look at this. We’ll get back to you as soon as we have something from the team.
Thank you!
Hi @nigelware,
We’ve looked into the problem, and it appears that your hosting provider currently blocks all HTTPS requests coming from one of our CDN’s datacenters in Amsterdam. As a result, the image CDN isn’t available to cache and serve images for your visitors in Europe.
Could you contact your hosting provider, and ask them to unblock those requests? They should be able to detect the blocks by looking at logs for your site, especially requests using the Photon/1.0 user agent. That will solve the issue.
Let us know how that goes!
Hi @jeherve
I have contacted my hosting provider, EasySpace, about this issue and am waiting for a response from their technical team.
Hi @jeherve
EasySpace have come back with the following reply:
“..we would need to know the IPs that Jetpack believe we are blocking..”
