Hello @yuvrajsinh2211
Thank you for reaching out to us, we are here to help.
This situation could be caused by a change that will now show the PayPal button blanked out, when the merchant does not have Reference Transactions active on their account and when the customer is trying to pay for a subscription product.
If this is the case, then the plugin is working as intended. Please check your system report and find if Reference Transactions are active for your account in the bottom under the area called “WooCommerce PayPal Payments”.
You can correct this by requesting Reference Transactions to be activated for your account via these instructions.
If this situation does not apply to you, please share with us the system report, so we can take a look at that.
More information on Vaulting/Reference Transactions can be found here.
Kind regards,
Joost
Thanks for your reply!
Reference Transactions is already enabled, and it was working properly in plugin version 2.2.2
But it’s not working in plugin version 2.3.1
System report with Reference Transactions
### WooCommerce PayPal Payments ###
Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
PayPal Vault enabled: ✔
ACDC Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: ✔
Used PayPal Checkout plugin: –
Tracking enabled: ✔
Here is the screenshot for Reference Transactions: https://prnt.sc/8kEQIL11k5nG
Hello @yuvrajsinh2211
Thank you for providing that information. That’s very strange, and I have not seen this before.
Maybe you want to:
If only the first option helps (or none), please open a private engagement, so we can get all the details of the site and review the setup.
Kind regards,
Joost
Hello,
It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.
Kind regards,
Joost
