image module not showing up on 1920 x 1080 screen

  • jcneuman

    (@jcneuman)


    3 weeks, 3 days ago

    I have a 3-row column towards the bottom of the page for ‘Auction Items’. The image modules (pics in medium size) show up on my laptop 1440 x 900, but not on a 1920 x 1080 screen. When I put large or full size images in place, then they show up on the large screen, but not my laptop. Why is this happening and how do I fix this?

    I am using divi. Everything is updated. Same thing happens in safe mode.

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    3 weeks, 3 days ago

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://www.elegantthemes.com/contact/

    Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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