Plugin Support
Shaylee
(@shayleehansen30)
Thank you for reporting this issue with HTML showing in labels, and I’m sorry to hear about the inconvenience it’s causing across multiple sites. I have heard of others who have been experiencing similar issues with various plugins after the most recent WordPress update.
If you would please reach out directly to our Customer Success team for assistance. They can look into the specifics of your setup and guide you through potential solutions or workarounds while we address this bug. You can contact them here: https://ninjaforms.com/contact/.
Sharing the details of your experience, along with the link to the example you provided, will be very helpful in expediting the support process. We appreciate your patience as we work to resolve this.
@rfmcomposer did you resolve this issue? I have the same problem and I’ve pinned it down to the Yoast SEO plugin as the issue disappears when it is deactivated. I’m awaiting to hear back from Ninja Forms on this issue so will let you know when I hear more.
@rfmcomposer if you use the shortcode to add the form to the page it fixes the issue. The problem seems to be with appending the form to the page.
@seepops No, I didn’t resolve the issue. I contacted Ninja Forms an the response was:
The exposed HTML was the result of a bug in Ninja Forms version 3.8.1 that arose due to a fix for a potential vulnerability. Version 3.8.2 was released immediately to correct it. However, unfortunately a consequence of the patch is that, while the official translations available from translate.wordpress.org should show the red asterisk as expected, manually adding HTML to a custom required fields message is no longer supported, and this regrettably includes custom translations that include HTML. I’m very sorry for the inconvenience. We expect to revisit this behavior in the future, but I’m afraid I do not yet have a good estimate with respect to when this functionality might be re-enabled.
And I do use the shortcode, but still have the problem.
Sorry to hear that it didn’t resolved your issue. I hope Ninja Forms finds a solution soon.
@shayleehansen30 I am on version 3.8.3 (multisite) and use the default translation from translate.wordpress.org, but the problem is still showing.
How can this be fixed?
