Horrible company practices, no one should ever trust them again.

  • Webzzz

    (@webzzz)


    9 months ago

    Now need to clean over 14 different installations, and totally forget I have ever spent money & time on this company for lifetime license ended very very fast ~2years that I had it, and guess what? now I’m forced to what? pay you monthly? yearly? why? because you changed name? congrats! at least give us one site license for new plugin to be lifetime or something like this now you just robed us all!

    Horrible company practices, no one should ever trust them again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Webzzz

    (@webzzz)

    9 months ago

    They only only changed names and some other minor changes look at the files, unfortunately I can still download the pro edition, only to look at it. and now they demand to pay……. more and more when will it end? simply stay away for your own safety for this “security” company, soon you will need an actual security company to protect and clean up what this do/will do to your server….

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    9 months ago

    Hi there, you’re clearly very frustrated, and it’s our job to help you with anything related to our Solid products. But I’m having a hard time understanding the core complaint. There seems to be something about needing to clean up sites, and something about having to pay.

    You don’t have to pay anything, Solid Security Basic is free forever. But you also allude to a lifetime license. Anyone who purchased iThemes Security Pro in the past continues to get Solid Security Pro, either for lifetime or for the length of their active subscription. We are honoring all lifetime licenses.

    But I can’t speak to your unique situation without all the details. If you’d like my assistance, please go to our contact form and choose the option “I am responding to a request to contact you.” Make sure to link to this review and ask for me by name and I’ll reply same-day. Looking forward to hearing from you personally.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Horrible company practices, no one should ever trust them again.’ is closed to new replies.

Tags