Glossary page doesn’t show up

  • Resolved deroderuiter

    (@deroderuiter)


    3 weeks, 4 days ago

    I’m testing the free version of the glossary plugin on a new website. It seems to work fine, except that the glossary page doesn’t show up. Instead of the home page is being shown.
    I use the free Astra theme and only for the home page, Elementor.

    What could cause this problem?

    • This topic was modified 3 weeks, 4 days ago by deroderuiter.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Daniele Scasciafratte

    (@mte90)

    3 weeks, 4 days ago

    Did you flushed the permalink after changing the plugin settings?

    Thread Starter deroderuiter

    (@deroderuiter)

    3 weeks, 4 days ago

    Yes, I did that, but it didn’t help

    Plugin Author Daniele Scasciafratte

    (@mte90)

    3 weeks, 4 days ago

    Did you changed the glossary slug in the plugin settings?

    Do you have in your website enabled the pretty permalink?

    Thread Starter deroderuiter

    (@deroderuiter)

    3 weeks, 4 days ago

    I did not change the glossary slug:
    Glossary Terms Slug: glossary
    Glossary Category Slug: glossary-cat
    I use the permalink …/sample-post/

    If I type in the URL manually (e.g. https://mywebsitename/glossary), I get this message:

    This page doesn’t seem to exist.
    It looks like the link pointing here was faulty. Maybe try searching?

    Plugin Author Daniele Scasciafratte

    (@mte90)

    3 weeks, 4 days ago

    So it seems that the website is not able to pick the permalink.
    I tested right now with a new website, downloading the latest free version, and I was able to get to the page without changing the slug.
    I should investigate on the website itself to understand what is happening but this kind of support it is provided with the premium plan.

    Thread Starter deroderuiter

    (@deroderuiter)

    3 weeks, 4 days ago

    That’s too bad. I also deactivated all plugins, but that didn’t help either.

    Plugin Author Daniele Scasciafratte

    (@mte90)

    3 weeks, 4 days ago

    I can’t give you more information about the issue are you facing as I can’t help you with the information I have.
    Maybe you have a caching system that need to clean after those changes.

    Thread Starter deroderuiter

    (@deroderuiter)

    3 weeks, 4 days ago

    I deleted the plugin and reinstalled it. Now it works!
    Great plugin!

    Plugin Author Daniele Scasciafratte

    (@mte90)

    3 weeks, 4 days ago

    Perfect!

Viewing 9 replies - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.