WordPress.org

Resolved jaiken24
(@jaiken24)

5 years, 5 months ago

I have a multisite wordpress installation. I am able to backup the database. But trying to do a full backup of the site wont move past “1. Trying to make a list of folders to back up …”

Status still says “ok” and there are no errors. It just gets stuck I guess. Here is the log file for the job.

[INFO] BackWPup 3.6.7; A project of Inpsyde GmbH
[INFO] WordPress 5.0.3 on https://www.premiereportraitstudio.com/
[INFO] Log Level: Normal
[INFO] BackWPup job: Weekley Full backup
[INFO] Logfile is: backwpup_log_39cc84_2019-02-10_03-18-39.html
[INFO] Backup file is: 2019-02-10_03-18-39_OQ44ZBAJ04.tar.gz
[10-Feb-2019 03:18:39] 1. Try to backup database …
[10-Feb-2019 03:18:39] Connected to database premie82_wp51 on localhost
[10-Feb-2019 03:18:41] Added database dump “premie82_wp51.sql” with 55.06 MB to backup file list
[10-Feb-2019 03:18:41] Database backup done!
[10-Feb-2019 03:18:41] 1. Trying to make a list of folders to back up …

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support BWU support
(@duongcuong96)

5 years, 5 months ago

@jaiken24
Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”
Thank you!

Plugin Support BWU support
(@duongcuong96)

5 years, 5 months ago

@jaiken24
since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know ;),

Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
This would encourage us to develop new free features and provide free support 😀
https://wordpress.org/support/plugin/backwpup/reviews/
Kylen Downs
(@kdowns)

5 years, 3 months ago
I’m running into the same issue on my end. Here’s the debug info:
```
WordPress version: 5.1.1
BackWPup version: 3.6.8
PHP version: 7.2.15  (64bit)
MySQL version: 5.6.32-78.0-log
cURL version: 7.45.0
cURL SSL version: OpenSSL/1.0.1e
WP-Cron url: http://0f3.877.myftpupload.com/wp-cron.php
Server self connect: Not expected HTTP response:
Status-Code: 429
Content-length: 0
Accept-ranges: bytes
Date: Mon, 29 Apr 2019 16:51:20 GMT
Age: 0
Vary: User-Agent
X-cache: uncached
X-cache-hit: MISS
X-backend: all_requests

Document root: /var/chroot/home/content/a2pewpnas01_data02/64/3916564/html
Temp folder: /home/content/a2pewpnas01_data02/64/3916564/html/wp-content/uploads/backwpup-b88d14-temp/
Log folder: /home/content/a2pewpnas01_data02/64/3916564/html/wp-content/uploads/backwpup-b88d14-logs/
Server: Apache
Operating System: Linux
PHP SAPI: cgi-fcgi
Current PHP user: root
Maximum execution time: 30 seconds
BackWPup maximum script execution time: 30 seconds
Alternative WP Cron: On
Disabled WP Cron: Off
CHMOD Dir: 453
Server Time: 16:51
Blog Time: 16:51
Blog Timezone: 
Blog Time offset: 0 hours
Blog language: en-US
MySQL Client encoding: utf8
PHP Memory limit: 256M
WP memory limit: 40M
WP maximum memory limit: 256M
Memory in use: 2.00 MB
Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apc, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, json, libxml, mbstring, mcrypt, memcache, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, readline, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, yaml, zip, zlib
```
rbrunskill
(@rbrunskill)

5 years, 2 months ago

I’m experiencing the same issue. I was able to discern that whether the backup worked or not hinged on inclusion of the “uploads” folder (include the uploads folder it ends with “trying to make a list”, exclude the uploads folder and the backup works normally). Have you tried weeding out different folders @kdowns ?

I figured that since they marked this one as ‘resolved’, they might not look back in on it, so I started a new thread here: https://wordpress.org/support/topic/backup-terminates-with-trying-to-make-a-list-of-folders-to-back-up/

Kylen Downs
(@kdowns)

5 years, 2 months ago

@rbrunskill I wasn’t able to figure out anything with this plugin so I ended up reverting back to a different backup plugin. Occasionally the original backup plugin I was using gave me issues so I wanted to give a few others a try to see if a new one would work better. But no luck here :/

Plugin Support BWU support
(@duongcuong96)

5 years, 1 month ago

Hi @kdowns @rbrunskill
please list all the activated plugins name here, I think there may be a plugin conflict.

And in next time, if the issue is marked as resolved, please create a new one in our support forum, so we can have a look!
Thank you all very much!