I am so sorry for the inconvenience you have faced with EA Event Calendar.
I have checked your video and it seems like you have added two event calendar on your page, but when you visit the live site, it doesn’t show. Can you please share which source you have used for the Event Calendar (ex: Google, Manual etc) ?
Actually, the page URL you have shared shows blocked, see the screenshot here: https://d.pr/i/KUG3SE
If you could check this and try to unblock me, then I could inspect your page and try to find out what causing this issue. Here is the Cloudflare Ray ID: 8854148c4a533db0
I’ve whitelisted your ray id, however, if you are noticing issues could you please send me your IP instead and I’ll white list it instead.
In terms of the Event Calendar widget, I am using manually set dates and the calendars are visible where they are shown in the video (please see attached screenshot).
Please let me know if anything further is needed.
Thank you
This reply was modified 2 months, 2 weeks ago by mapsmarketing.
I appreciate you whitelisting the Ray ID. However, I still couldn’t access your website, could you please whitelist IP addresses from Bangladesh? This would allow me to thoroughly check and troubleshoot the issue with the EA Event Calendar on your site.
Regarding the Event Calendar widget, I understand you are using manually set dates, and the calendars are visible as shown in the video and attached screenshot. I will need to investigate further to identify the root cause of the issue.
Please let me know once the IP whitelisting is done. I’m looking forward to resolving this for you swiftly.
I’ve tracked down the IP address and have set it in our whitelist.
The issue is that the <tr> is forcefully set as display: none on the frontend, but showing correctly when editing the page, see: https://ibb.co/KLfNxMW
Thank you very much
This reply was modified 2 months, 2 weeks ago by mapsmarketing.
Thank you for letting us know that you’ve successfully whitelisted our IP address. We appreciate you taking this step!
However, I’m afraid we’re still unable to access your website on our end. Our development team has also tried visiting the URL you provided but hasn’t been successful. We have also tried to use the VPN.
Unfortunately, relying solely on the video and screenshots makes it quite challenging to pinpoint the exact issue with the <tr> element being hidden on the frontend.
To facilitate further investigation, can you please temporarily remove the IP blocking for Bangladesh?
We understand this might be inconvenient, but it would greatly assist our development team in diagnosing the problem effectively.
We appreciate your patience and cooperation in resolving this matter. Please don’t hesitate to reach out if you have any questions.
Then it would seem the white listed IP address was incorrect. Please provide the correct IP address to white list in here or via our contact form located at https://mapsmarketing.com.au/contact-us/
I am glad that at last we have visited your website and found that the issue you mentioned in your video has disappeared. See the screencast here: https://d.pr/v/GOJ8Zs
Are you using any security or caching plugins? If so, please clear your plugin’s cache and then temporarily deactivate the caching plugin. After that, to clear the page cache, press cmd/ctrl + Shift + R all together and check.
Can you please try to use the private mode or incognito mode of your browser and check again?
We are glad to hear that the issue you mentioned has been resolved. It’s great to know that the recent update of our plugin, which included a security enhancement and a few minor bug fixes, has addressed the problem.
Please feel free to reach out to us if you encounter any further issues or have any questions. We are always here to assist you.
