Error finding file, even after uploading it

  • eltunes

    (@eltunes)


    1 month, 3 weeks ago

    Hello, I have been having the same error in three different sites I am the admin, all with the 6.5.4 version of wordpress, with different plugins and themes.

    Every 24 hours the three websites have a downtime, and present the following error message: 

    [11-Jun-2024 11:49:00 UTC] PHP Warning: require(/home2/carlo425/public_html/transite/wp-includes/html-api/class-wp-html-processor.php): Failed to open stream: No such file or directory in /home2/carlo425/public_html/transite/wp-settings.php on line 260 [11-Jun-2024 11:49:00 UTC] PHP Fatal error: Uncaught Error: Failed opening required '/home2/carlo425/public_html/transite/wp-includes/html-api/class-wp-html-processor.php' (include_path='.:/opt/cpanel/ea-php82/root/usr/share/pear') in /home2/carlo425/public_html/transite/wp-settings.php:260

    When this happens, I lose access to the admin panel, and the only way to recover it is by reinstaling wordpress manually via FTP. I already tried re-uploading the file, but it doesn’t work. The site gets back online, and after 24 hours it happens again.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jainish Brahmbhatt

    (@jyb1603)

    1 month, 3 weeks ago

    If this happens after some specific time repeatedly then your sites might be affected by some malware. You should check everything and run a malware detection test. Make sure all plugins and themes are updated to their latest version.

    Muhibul Haque

    (@devmuhib)

    1 month, 3 weeks ago

    Can you please clarify if all three websites are hosted on same hosting? or you are using different hosting for each website?

    Thread Starter eltunes

    (@eltunes)

    1 month, 3 weeks ago

    @jyb1603 running a check on virustotal, two of the websites don’ t have any issues, and one of them has an unrelated CRDF issue (in an image)

    Thread Starter eltunes

    (@eltunes)

    1 month, 3 weeks ago

    @devmuhib all of them are hosted in hostgator, in the same host, but I have other pages in the same host that are working correctly

Viewing 4 replies - 1 through 4 (of 4 total)
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