`Duplicate retailer_id when attempting to create a product group`

  • strarsis

    (@strarsis)


    9 months, 2 weeks ago

    Updating some products fail with an error:

    Duplicate retailer_id when attempting to create a product group

    This occurs for some normal products, not variable products!

    Resetting the Facebook metadata for that product allows for a new sync, but subsequent updates result in same error again.

Viewing 1 replies (of 1 total)
  • anastas10s

    (@anastas10s)

    9 months, 2 weeks ago

    Hi there @strarsis 👋

    Thank you for reaching out about this.

    Duplicate retailer_id when attempting to create a product group

    From what I gather, this was reported some time ago, for variable products, though.

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via ‘WooCommerce > Status’. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words Facebook.

    If so, please select View and copy and paste them into your reply here.

    Looking forward to hearing from you!

Viewing 1 replies (of 1 total)
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