double tax

please help me

Marc_J

(@marc_j)

We just had the same issue and after a lot of troubleshooting at some point (maybe a plugin update or the browser of some admin reset the dropdown) the country of the shop at WooCommerce → Settings must have been changed. This was the reason for us and correcting the setting helped.

This reply was modified 1 year, 6 months ago by Marc_J.

Thread Starter

Fatima

(@fatima85)

Thanks alot for your reply .. I check as you said:

the country of the shop at WooCommerce → Settings

but it is exist and right, no problem on it ..

my problem that not all orders came with double tax only some of them that why I am confused

why some orders came with double tax!

I need help!

(@xue28)

Thanks for reaching out!

Sorry to hear that you are receiving double tax for some orders on your site.

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

Please also provide screenshots of the following settings below:

General Settings
Tax Settings, WooCommerce > Settings > Tax
Tax Classes (if any)

Furthermore, can you check if there are any patterns on these orders having double taxes, like same product, same customer, same location, same payment gateway used, etc?

Additionally, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter

Fatima

(@fatima85)

https://snipboard.io/4Y27LF.jpg

https://snipboard.io/PI0ZcG.jpg

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Thread Starter

Fatima

(@fatima85)

https://snipboard.io/42kYPb.jpg

Furthermore, can you check if there are any patterns on these orders having double taxes, like same product, same customer, same location, same payment gateway used, etc?

I’ll tell you what happened with a client:
On the first day, he ordered an order and canceled it, on the second day, he ordered the same order, and it was double tax.
Note that I put the option

also I want to tell you that I disable( Allow customers to place orders without an account) uncheck it

first order I see that in order details that customer profile is right but in second which is cam with double tax it is guest like that

is that related to problem or not?

I notice it so that I send this information to you

that I notice all double tax orders came with guest customer knowing that orders came from same customer account

(@xue28)

Thanks for providing these information as requested above.

that I notice all double tax orders came with guest customer knowing that orders came from same customer account

This is quite strange the returning customers purchasing again on your site are being charged of double tax at the same time they are identified as a guest account after placing the order, is that correct?

Seems like a caching issue or your theme or another third-party plugin that is causing conflict on your site.

Have you tried to replicate this scenario on your site and see if you were able to reproduce the same results as these customers?

If so, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, then replicate the same process or ordering again and see if the issue has been resolved?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Thread Starter

Fatima

(@fatima85)

I try a test from my account several times but I don’t have this problem also I don’t have an order with guest account ..

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

I don’t have a fatal error ..

but I use these plugins:

wpml

LiteSpeed Cache

PDF Invoices & Packing Slips for WooCommerce

WooCommerce PDF Invoices & Packing Slips + mPDF

WooCommerce Weight Based Shipping

States, Cities, and Places for WooCommerce

also I check :Allow customers to place orders without an account

may this solve my problem ..

Thread Starter

Fatima

(@fatima85)

also I check :Allow customers to place orders without an account

as I told you before

now I have an order from guest but with double tax unfortunately..

what I have to do?

(@xue28)

If so, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, then replicate the same process or ordering again and see if the issue has been resolved?

Kindly confirm that you’ve already done this part and the issue still persists?

If so, can you please provide us with clear screenshots of the following items below:

Tax Settings
Tax Classes
Order with double tax

If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

Thread Starter

Fatima

(@fatima85)

do u advice me to clear any of caches which exists in woocommerce -> status -> tools?

and if yes, any one?

(@xue28)

do u advice me to clear any of caches which exists in woocommerce -> status -> tools?

I have not suggested this yet but if you think that this might solve your problem, please give it a go.

Upon checking our previous conversations, I can see that you have not yet tried my suggested solutions above:

switch to the default Storefront theme and only WooCommerce plugin is enabled, then replicate the same process of ordering again
run a conflict test to verify if the issue is being caused by your theme or a third-party plugin present on your site.

Additionally, a screenshot of the whole order page having double tax would be helpful as well.

If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

Thread Starter

Fatima

(@fatima85)

ok but I want to clarify what happened to you

You told me to choose default theme and test but I told you that this happened suddenly

all orders came right except some of them and I don’t know why

I make tax include but some of them came exclude

this is my problem

and when I try and do test without change theme, I dont have this problem and I dont know how it is happened

Saif

(@babylon1999)

Hello @fatima85,

I understand how frustrating a problem like this can be.

It might be a good idea to take a look at the function.php file of your theme to check if there are any custom snippets that override the tax behaviour.

The order notes where this happened might contain some useful information as well.

Look forward to hearing back from you.

Thread Starter

Fatima

(@fatima85)