Doesn’t Let me uninstall

  • Resolved Navjot Singh

    (@navjotjsingh)


    5 years ago

    Whenever I try uninstalling the plugin, I am met with the following error:

    Fatal error: Uncaught W3TC\Util_Environment_Exceptions in /var/www/nspeaks.com/html/wp-content/plugins/w3-total-cache/Root_Environment.php:83 Stack trace: #0 /var/www/nspeaks.com/html/wp-content/plugins/w3-total-cache/Util_Activation.php(203): W3TC\Root_Environment->fix_after_deactivation() #1 /var/www/nspeaks.com/html/wp-content/plugins/w3-total-cache/Generic_Plugin_Admin.php(214): W3TC\Util_Activation::deactivate_plugin() #2 /var/www/nspeaks.com/html/wp-includes/class-wp-hook.php(286): W3TC\Generic_Plugin_Admin->admin_init('') #3 /var/www/nspeaks.com/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #4 /var/www/nspeaks.com/html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /var/www/nspeaks.com/html/wp-admin/admin.php(169): do_action('admin_init') #6 /var/www/nspeaks.com/html/wp-admin/plugins.php(10): require_once('/var/www/nspeak...') #7 {main} thrown in /var/www/nspeaks.com/html/wp-content/plugins/w3-total-cache/Root_Environment.php on line 83

The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Please look into this.
    Using the latest version of the plugin and WordPress.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    5 years ago

    Hello @navjotjsingh,

    1. Purge Cache
    2. Deactivate and Delete Plugin
    3. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    4. Delete the following files and folders in your wp-content folder
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – dbcache.php (if exists)
    – advanced-cache.php (if exists)
    – upgrade folder (if exists)
    – In wp-content/plugins/ delete the w3-total-cache folder (if exists)
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    I hope this helps.

Viewing 1 replies (of 1 total)
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