Disable Zipcode Validation?

  • Resolved visnucarr

    (@visnucarr)


    11 months, 1 week ago

    Hello!

    Using WC Blocks cart/checkout has mostly been great for my new site. However, at least once a week or more a customer complains they cannot checkout because it tells them zipcode does match and cannot proceed. How can this be disabled or adjusted? I still want them to enter zipcodes, just not force a validation.

    I sell a lot in USA, but also to Canada and general international, i.e, Europe, Australia and so on. Is there some code I add to my function.php to disable or adjust this? Or is there an admin setting somewhere I am missing? Thanks a lot.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Saif

    (@babylon1999)

    11 months, 1 week ago

    Hello @visnucarr,

    Thank you for reaching out!

    According to this thread, you can make the field optional by targeting certain countries.

    I’m not sure if the following approach will work, it should make the field optional in all countries in the mentioned list:

    Can you please try it?

    add_filter(
    'woocommerce_get_country_locale',
    function ($countries) {
        foreach ($countries as $country_code => $country_data) {
            $countries[$country_code]['postcode'] = array(
                'hidden'   => false,
                'required' => false,
            );
        }
        return $countries;
    },
    1,
    1
);

    Let us know how it goes!

    Thread Starter visnucarr

    (@visnucarr)

    11 months ago

    Hello!

    Thanks for the code. While it does indeed make the Zipcode field (Optional), it doesn’t seem to disable the validation. If I input a wrong zip code, say wrong one for shipping but correct for billing it will flag as wrong and prevent checkout. It seems to do this with Ajax, as it doesn’t require a page load, and the error message disappears as soon as you enter a correct zipcode.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    10 months, 4 weeks ago

    Hello there! Natively, WooCommerce does not have zipcode validation beyond matching up with the Shipping Zone. So, it seems that this issue might be coming from a payment gateway.

    So, could you share a copy of your site’s System Status Report with us?
    You’ll find it at the top of the page under **WooCommerce > Status > Get system report > Download for support (after you scroll down a bit)**. Once you have the System Status Report file, please attach it to your reply.

    Thread Starter visnucarr

    (@visnucarr)

    10 months, 3 weeks ago

    Hello Gabriel! Thanks for replying. here is my system report. I don’t see a way to attach the downloaded file, so will have to copy it in here.

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Generated at: 2023-09-13 10:55:47 -04:00<br>`
    Thread Starter visnucarr

    (@visnucarr)

    10 months, 3 weeks ago

    Re: Matching up with shipping zone, I do have free and paid shipping in the USA, but again this issue is not consistent. Is there some way to disable the matching? I don’t really need it. Is that perhaps in the settings of WooCom for “Shipping Location(s)” ? I currently have it set to “Ship to all countries you sell to.” But there is also “Ship to all countries” I wonder if that would disable it.

    Re: Payment gateways, I offer WooPay & PayPal & Check payments. Default is woopay though.

    • This reply was modified 10 months, 3 weeks ago by visnucarr.
    Plugin Author Karol Manijak

    (@karolmanijak)

    10 months, 3 weeks ago

    Hi @visnucarr !

    I currently have it set to “Ship to all countries you sell to.” But there is also “Ship to all countries” I wonder if that would disable it.

    I’m afraid it wouldn’t disable validation in the Checkout block.

    I can confirm Checkout block does the ZIP code validation against countries. And at the moment there’s no option to disable it in the block.

    But definitely, customers shouldn’t see a validation error when providing the correct ZIP code. Are you able to provide the error message they get for further debugging? I’m asking because there’s a similar issue reported in the WooCommerce Blocks repo: https://github.com/woocommerce/woocommerce-blocks/issues/10847 and I’m wondering if the error message matches the one from the issue: “ZIP code does not match the selected state”?

    Thanks!

    Thread Starter visnucarr

    (@visnucarr)

    10 months, 3 weeks ago

    @karolmanijak

    yes it’s the exact same error and behavior as per the issue you linked. I did have shipping and tax module enabled, but only for a single state and none of the problem orders were from that state. All the same I’ve disabled shipping and tax for now and setup a manual tax instead.

    Plugin Author Karol Manijak

    (@karolmanijak)

    10 months, 3 weeks ago

    yes it’s the exact same error and behavior as per the issue you linked

    In that case, I commented on the issue mentioning that you experienced the same problem. Also, considering there’s already some movement in the issue: https://github.com/woocommerce/woocommerce-blocks/issues/10847, I suggest following it for further updates until it gets resolved.

    I’ve disabled shipping and tax for now and setup a manual tax instead.

    I’m happy you were able to work around this!

    Thanks!

    Plugin Author Raluca

    (@ralucastn)

    10 months, 3 weeks ago

    @visnucarr could you help us with some testing steps for trying to replicate the issue. Please offer as many details as possible.

    • what country, city and zip code you added
    • what was the setup around shipping and tax module

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Disable Zipcode Validation?’ is closed to new replies.