I experienced the same critical error after the latest update which totally broke the front-end of the webite. I had to delete it and install the previous version 8.9.3 which has fixed the problem. This is concerning as our online store is a main function of our website.
this is happening to 100s of websites. and they decided to delete 10s of replies and cases, your only option is to delete woocommerce and reinstall it.
I have the same on 2 sites. Got it to work on one of them but not the other. I have turned of the auto update and I’ll NEVER install a x.0.0 version on a live site… Woo, plz fix
I am an agency owner and I have found this issue in my 2 sites reported by the clients and Now after all the replies, I checked some of our 500+ woo commerce sites and all these seems have the same issue : )
And it is quite very very tough for us to reinstall because every single site has around 200 – 300 products and much more settings. Let’s see by backup restore. Or let’s see if we can modify the code because currently the sites are all down.
Having said that, it is always good to have a full backup before changing things on the website./
What bothers me most is that a auto update is done even if I turned that off… I don’t want to install any new version x.0.0 if I can choose… Like some else to be the tester. Do you maybe know why or can Woo somehow force a update?
As mentioned in my previous reply on another thread, we don’t force updates. For instance, here’s one of my test sites, with WooCommerce not yet updated:
After rolling back to the previous version, Woocommerce still autoupdated and I hve again the same problem! Autoupdates were disabled! This is not cool
Yaa, it’s hard to get a screenshot no after. I did downgrade to 8.9.3 and that worked. Then a few hours later 9.0.0 was there again (with the fatal error)… This time I removed the old version and reinstalled Woocommerce and now the 9.0.0 works…
See this ss (in Swedish, but it says “activate auto update”), so i’m a bit confused…
I understand the impact it had on your sites and appreciate your feedback. I want to assure you that our team is working diligently to address this issue and release a reliable solution as soon as possible.
For those who are happy to share, it could be really useful for us to know:
What other plugins you are using (this can be obtained from the system status report).
Who your web host is.
If you take advantage of an update mechanism like that provided by Softaculous (see comment from @jahrl), or if your host provides some other sort of automated mechanism for this.
