Plugin Support
John Coy a11n
(@johndcoy)
Automattic Happiness Engineer
Hi @prowebassist
Thanks for reaching out to us!
GADWP provides simple Google Analytics tracking, while your plugin only tracks eCommerce events.
WooCommerce Google Analytics does track both e-commerce and standard session data. That said, you can disable Standard Tracking under WooCommerce > Settings > Integration > Google Analytics, then untick the Enable Standard Tracking feature. This will allow you to use it alongside another 3rd party Google analytics plugin.
Hope this helps,
Hi @johndcoy,
Thank you for your response. As you can see from the WooCommerce Google Analytics Integration settings screenshot, I have already disabled the Enable Standard Tracking feature. But I still had a duplicated code generated.
I have just tried a different configuration, where I have also unchecked “Enable Universal Analytics” in WooCommerce Google Analytics Integration and instead enabled “Enhanced Ecommerce Plugin” in GADWP (under GADWP > Tracking Code > Integration).
That seemed to have resolved the duplicated analytics.js, but I am not sure if it’s going to be tracking the ecommerce transactions correctly now.
How can I check if the Enhanced Analytics are working correctly without having to wait 24h and checking it in Google Analytics Dashboard?
Regards,
Alex
Hi @johndcoy,
WooCommerce Google Analytics does track both e-commerce and standard session data.
Since you said that this plugin alone can track both eCommerce & standard session data, I ended up disabling the GADWP for now, because we’ve been losing too much sales data because of all these issues.
Everything seems to be working ok now, but there is a new problem now: I get “No HTTP response detected” error in Google Tag Assistant, but only on our Shop page. Every other page seems to be working fine, as far as I can see.
Can you please tell me why that would be happening?
I have disabled all other analytics plugins & removed all manually entered tracking codes, leaving only WooCommerce Google Analytics Integration.
Regards,
Alex
Plugin Support
John Coy a11n
(@johndcoy)
Automattic Happiness Engineer
Hi Alex,
Without installing another plugin to track data, disabling the Standard Tracking feature still showed live data in GA. For this, I’ve created a bug report that you can follow here:
https://github.com/woocommerce/woocommerce-google-analytics-integration/issues/143
I’ll mark this thread as resolved since the issue will be resolved once that issue is marked as Closed in GitHub.
Thanks again,
Hi @johndcoy,
That’s exactly what I was saying. It was still tracking regular event, even after disabling Standard Tracking in settings.
Thanks for creating an official bug report! I will keep an eye on it in GitHub.
Regards,
Alex
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Any news on this?
OMG, how it’s possible, that after 3 months there’s no sign of getting this major bug fixed. One of the crucial function is not functioning at all. I’ve just spent 2 days trying to make my Analytics work, and wouldn’t come to my mind that unclicking “Enable Standard Tracking” actually doesn’t do anything.
@blackeye0013 Yup, pretty disappointing.
It’s been so long that someone already took it into their own hands and proposed a fix for this. Coincidentally, he just submitted this pull request today on GitHub: https://github.com/woocommerce/woocommerce-google-analytics-integration/issues/143
Hopefully, they’ll accept the PR soon and it will be included into the next official release.
It’s literally just 2 simple lines of code.. Not sure why it took WooCommerce team so long to fix such a major bug.
Yes I agree, this doesn’t seem to be a priority for the WooCommerce team.
Unfortunately, my proposed fix (which I submitted two months ago) hasn’t been responded to as of yet.
James
@jamescollins Oh yeah, you are right! I just saw the last message and assumed that the one above it was from the same date.. That makes it even worse that they just let it sit there for 2 months.
Oh yes, this is very sad. I wanted to add my support for this issue on Github, but comments are not allowed there.
It seems that they just don’t care. And it’s really funny, this issue is marked as resolved, because it has issue on Github – where’s the solution then…
No surprise, this plugin’s rating is 3 of 5 stars… 🙁
Well, still no sign of response, sad…
@jamescollins, do you use your patch on live sites, does it work and is it safe to use it? I need to make the plugin work and if the fix won’t be provided by the author, I’ll have to fix it by myself.
Thanks
Hi @blackeye0013,
No I’m not using the patch on live sites, it’s more of a proposed solution that I was hoping WooCommerce would take the time to review and amend/adjust if necessary.
James
@jamescollins It seems they approved your patch, but the plugin hasn’t been updated yet… 🙁
Hi guys,
This is completely unacceptable. I just discovered this issue with my setup. This means the last 2 months of my GA data is unreliable.
@jamescollins I installed your patch, but it seems to not be working for me. I’m still getting the “duplicate tracking” error. I’m not a developer by any stretch of the imagination, so maybe I didn’t do it properly. Would you be able to sanity check my actions? Here’s what I did:
In includes/class-wc-google-analytics-js.php I deleted:
wc_enqueue_js( “” . self::tracker_var() . “( ‘send’, ‘pageview’ ); “);
and added:
if ( ‘yes’ === self::get( ‘ga_standard_tracking_enabled’ ) ) {
wc_enqueue_js( “” . self::tracker_var() . “( ‘send’, ‘pageview’ ); ” );
}
This is the website:
http://exceptionalresumes.com.au/
Thanks in advance.
Steven
