Cannot login to wp admin on a specific desktop on any browser

  • Resolved bianca de graaf

    (@drachenheim)


    1 month, 3 weeks ago

    I used to have wordpress on this desktop computer. Never had any problems

    It was cancelled and now recently restarted by the same host

    But i cannot acces the admin panel on any of the browsers

    I get the White schreen of death.

    On any other computer. and mobile this is not a problem. Just my computer. Only I cannot login

    all the browsers have cleared cache. tried incognito in all browsers and also tried deleting and reinstalling browser clean without any info.

    Restarted computer countless times.

    I also disabled any extensions on the browsers.

    and also disabled the firewall and virusscanner.

    Tried connection desktop to mobile network via hotspot. it still happens.

    removed all the passwords from wordpress sites

    it just keeps happening. The helpdesk from the hosting provider server also have no idea.

    Maybe somebody can help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    1 month, 3 weeks ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter bianca de graaf

    (@drachenheim)

    1 month, 3 weeks ago

    Update. I talked for 1,5 hour with the helpdesk. They tried evereything.

    The comment about the plugins. I did not even have anything installed. I never could login to the admin. So i couldn’t install anything.

    The only thing that helped was a complete reinstall of my desktop. And voilla. It works. Still don’t know why.

    Thanks for offering to help

    Thread Starter bianca de graaf

    (@drachenheim)

    1 month, 3 weeks ago

    this issue was never really resolved. Because we couldnt find the problem.
    but still i wil put it on resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.