Broken PHP don’t know…

  • paulineimperato

    (@paulineimperato)


    1 year, 11 months ago

    Hi !
    I have an error message on the website and I really don’t know how and why… Can someone see this before ?

    Warning: require_once(/homepages/16/d874693986/htdocs/clickandbuilds/marcoslozanomerchan/wp-includes/plugin.php): failed to open stream: Permission denied in /homepages/16/d874693986/htdocs/clickandbuilds/marcoslozanomerchan/wp-settings.php on line 49

    Fatal error: require_once(): Failed opening required ‘/homepages/16/d874693986/htdocs/clickandbuilds/marcoslozanomerchan/wp-includes/plugin.php’ (include_path=’.:/usr/lib/php7.4′) in /homepages/16/d874693986/htdocs/clickandbuilds/marcoslozanomerchan/wp-settings.php on line 49

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator bcworkz

    (@bcworkz)

    1 year, 11 months ago

    Via FTP or your hosting file manager, check the permission settings for /wp-includes/plugin.php file. On most servers it’s typically 644, but sometimes 664 is required. Compare with the permissions for wp-settings.php since we know that was accessible. Whatever the permissions were for wp-settings.php should also work for plugins.php.

    If the permissions of both are already the same, I suspect modSecurity or a similar server security module is interfering with proper access. If this is the case, you’ll need your host to correct this for you.

    Gan Eng Chin

    (@ecgan)

    1 year, 11 months ago

    Hi @paulineimperato,

    Seems like it may be a problem with the permissions or ownership of the files. Via the hosting control panel’s file manager app, review the ownership and permissions on the files. If they differ from the others, set it like the rest.

    If the above doesn’t work, you may want to contact your host to find out more details from them. The host could be doing something that is causing the issue (example).

    Thread Starter paulineimperato

    (@paulineimperato)

    1 year, 11 months ago

    Thanks everyone !
    I changed both files to 755 permissions and 664 but nothing seems working…
    1&1 said to me they don’t really know the problem and they don’t have for now a solution…

    Do you think it could become from a specific plugin ?

    Moderator bcworkz

    (@bcworkz)

    1 year, 11 months ago

    Plugins have yet to be loaded when these errors occur. I don’t see how they could be a factor.

    You could try doing a manual update. Disclaimer — a “hail mary” suggestion when no better ideas occur to me.

Viewing 4 replies - 1 through 4 (of 4 total)
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