BackWPup Error

  • Resolved boylensupport

    (@boylensupport)


    7 years, 4 months ago

    Hi All,

    I’m having a lot of trouble backing up my WordPress site using BackWPup. I have configured the job to backup the database and folder structures (all default settings) to an FTP specified folder. The credentials are correct, but the job gets stuck always on 77%. I have FTP set to passive mode.

    The error in question looks like – WARNING: ZipArchive::close(): Renaming temporary file failed: No such file or directory

    Can anyone point me in the right direction, please?

    [INFO] BackWPup 3.3.4; A project of Inpsyde GmbH
    [INFO] WordPress 4.2.13 on
    [INFO] Log Level: Normal (translated)
    [INFO] BackWPup job: Weekly File Backup
    [INFO] Logfile is: backwpup_log_0b4258_2017-03-27_12-32-04.html
    [INFO] Backup file is: filebackup_2017-03-27.zip
    [27-Mar-2017 12:32:04] 1. Try to backup database …
    [27-Mar-2017 12:32:04] Connected to database jbmsolut_wp on localhost
    [27-Mar-2017 12:32:06] Added database dump “_wp.sql” with 1.78 MB to backup file list
    [27-Mar-2017 12:32:06] Database backup done!
    [27-Mar-2017 12:32:06] 1. Trying to make a list of folders to back up …
    [27-Mar-2017 12:32:06] Added “wp-config.php” to backup file list
    [27-Mar-2017 12:32:06] 789 folders to backup.
    [27-Mar-2017 12:32:06] 1. Trying to generate a manifest file …
    [27-Mar-2017 12:32:06] Added manifest.json file with 5.08 kB to backup file list.
    [27-Mar-2017 12:32:06] 1. Trying to create backup archive …
    [27-Mar-2017 12:32:06] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [27-Mar-2017 12:50:50] ERROR: Aborted by user!
    [27-Mar-2017 12:50:53] ERROR: Job has ended with errors in 1129 seconds. You must resolve the errors for correct execution.
    [27-Mar-2017 12:51:29] WARNING: ZipArchive::close(): Renaming temporary file failed: No such file or directory
    [27-Mar-2017 12:51:29] ERROR: Aborted by user!
    [27-Mar-2017 12:51:29] ERROR: Job has ended with errors in 1165 seconds. You must resolve the errors for correct execution.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Christina Fuchs

    (@vanvox)

    7 years, 4 months ago

    Hi,

    does your job work, if you select another archive type, e.g. tar gzip?

    Kind regards
    Christina

    Thread Starter boylensupport

    (@boylensupport)

    7 years, 4 months ago

    I will try.

    Thread Starter boylensupport

    (@boylensupport)

    7 years, 4 months ago

    Changed from ZIP to TAR. Now I’m getting the following error

    [28-Mar-2017 09:36:48] WARNING: FTP server reply: Cannot enter passive mode
    [28-Mar-2017 09:36:48] Starting upload to FTP …
    [28-Mar-2017 09:41:48] WARNING: ftp_nb_fput(): 180122670

    Plugin Support Giuseppe Mazzapica

    (@giuseppemazzapica-1)

    7 years, 4 months ago

    Hi,

    It seems that with TAR the backup is working (you don’t see any error for it now), so it is probably an issue with zip extension on the system.

    Please ask your hosting support or just stuck with tar.

    The error you get now, is unrelated. It seems the configuration for FTP you are using now are not compatible with the server.

    You could ask your hosting what settings to use for FTP. But you could start by unckecking the “use passive mode” on the job setting and using “SSL-FTP connection” option (this could need to change the conection port as well).

    Best thing to do is ask the hosting.

    You need to know what exactly use for those settings. Also, it is possible that the hosting allows only specific folders to be accessible via FTP, so you should also make sure that the folder you are targeting is fine.

    Regards,

    Giuseppe

    Plugin Author Alex Frison

    (@seville76)

    7 years, 3 months ago

    Since we didn’t hear back from you and Giuseppe wrote you a suggestion what to do, I guess, this ticket can be marked as resolved. 🙂

    But please let us know if you still have problems and we are glad to help!

Viewing 5 replies - 1 through 5 (of 5 total)
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