Job Description

Overview

We are seeking a meticulous and detail-oriented individual to join our team as a BizOps -Sales Ops Analyst. In this role, you will be responsible for ensuring the accuracy of data related to closed won deals within our Salesforce CRM system. You will meticulously review contracts and associated documentation to verify information, correct any discrepancies, update opportunity records, and ensure that all necessary products are accurately reflected. This position requires strong attention to detail, excellent organizational skills, and proficiency in Salesforce CRM.

Responsibilities

• Data Verification: Review contracts and associated documentation for closed won deals to verify the accuracy of data such as pricing, quantities, and product details.
• Review and process signed contracts and process the data into finance-ready format for operating metrics
• Audit opportunity contract details for accuracy and consistency
• MRR Reconciliation: Revenue monitoring and management, specifically for month-end, quarter-end and annual trends
• Maintaining data accuracy and integrity
• Record Correction: Update opportunity records in Salesforce CRM to accurately reflect the information provided in the contracts. This includes correcting any errors or discrepancies identified during the review process.
• Product Addition: Ensure that all products associated with closed won deals are correctly documented in Salesforce CRM. Add any missing products and update product details as necessary.
• Amount Updates: Verify the total amounts and financial details of closed won deals against the contract terms. Update the amounts in Salesforce CRM to reflect the correct values.
• Collaboration: Work closely with sales teams, contract administrators, and other stakeholders to resolve any discrepancies or issues related to closed won deals.
• Documentation: Maintain detailed records of all changes made to opportunity records and associated documents. Ensure that all updates are accurately documented for future reference.
• Process Improvement: Identify opportunities to streamline and improve the closed won deals processing workflow. Make recommendations for enhancements to increase efficiency and accuracy.

Qualifications

• 2+ years of Salesforce administration experience
• Salesforce Administrator Certification required
• Exceptional critical thinking, analytical, and problem solving skills with a strong drive to seek resolution to issues
• An obsession with data quality, accuracy and standardization
• Detail-oriented 
• Ability to work independently in a fast paced environment
• Project management experience a plus

Front End Developer
(US Hours: 9am – 5pm PST)

Job Description

We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building email and web components for various international e-commerce clients.You should be able to translate our company and customer needs into functional and appealing interactive applications.We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with functional visual design, ensuring a great user experience.

Responsibilities

• Use markup languages like HTML5 to create email templates
• Use frontend technologies to create email captures and promotions on websites
• Collaborate with web designers to improve usability, speed and create
  pixel-perfect templates/promotions for desktop and mobile
• Can work with wireframes, mockups, and prototypes
• Ensure high-quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

Requirements

• Proven work experience as a Front-end developer
• Experience with building marketing email templates
• Hands-on experience with HTML5 and best practices (W3C)
• Hands-on experience with CSS3, Bootstrap, and Flex
• Hands-on experience with JavaScript, jQuery
• Familiarity with browser inspector, cross-browser testing and debugging
• Understanding of design aesthetics, UI/UX fundamentals
• Hands-on experience with Adobe Photoshop CC or Sketch or Figma
• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills

Work Hours
This position requires working US hours, Monday – Friday from 9am to 5pm EST.Occasional flexibility may be required based on project needs.

Bluecore is a retail marketing technology company that is reimagining the way retailers communicate with shoppers. The 2019 launch of Bluecore Communicate™ introduces retailers to a fundamentally different email solution that replaces manual processes with an intelligent, AI-driven workflow. More than 400 retail brands, including Staples, Tommy Hilfiger, The North Face, TomboyX, and Bass Pro Shops, increase their marketing performance with less effort through Bluecore. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.

As a Customer Success Manager you represent Bluecore by supporting, strategising and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life.You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization!

Responsibilities

• Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
• Proficient in implementing and managing Martech SaaS solutions for multi-level customer environment
• Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
• Partner with senior members of the team and leadership to identify customer signals and proactively mitigate risk.
• Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
• Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
• Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously
  
  

Qualifications:

• Graduate/Management graduate degree and relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
• Brand-side retail experience or digital marketing experience for retail customers required
• Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
• Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
• Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment

Bluecore is a Retail Performance Cloud specializing in artificial intelligence – based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies

HR Operations Associate

Position Overview:

We are seeking a motivated and detail-oriented HR Operations Associate with some inclination towards recruitment to join our dynamic People team. The ideal candidate should experience in HR operations, possess excellent organizational skills, and be familiar with various HR functions. The HR Operations Associate will play a critical role in supporting day-to-day HR operations and ensuring the smooth functioning of HR processes within the organization.

Responsibilities:

• Support the People team in executing various HR operational activities including handling administrative tasks like maintaining and updating employee records and scheduling meetings
• Maintain and update employee records and databases accurately and in a timely manner.
• Assist in the preparation of HR documents such as HR policies, Onboarding materials, and employee letters
• Should be comfortable or have desire to manage associate-level recruitment activities
• Proficiency to handle job portals, Linkedin and Applicant Tracking Systems
• Coordinate with different departments to facilitate HR-related processes
• Work as per compliance in all HR operations and maintain confidentiality of sensitive HR information.
• Participate in HR projects, initiatives, and process improvements as assigned
• Proficient in drafting business mails and documents as and when required
• Coordinating end to end with various vendors
• Maintaining sufficient and timely stocks of onboarding assets
• Supporting employee engagement initiatives and celebrations like Diwali etc.
• Stay updated with industry best practices and trends in HR operations and make recommendations for process enhancements.
• Contribute to a positive and collaborative work environment within the people team and across the organization.

Qualifications

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in HR operations or a similar role.
• Excellent attention to detail and organizational skills.
• 1-2 years of experience in end to end recruitments
• Excellent interpersonal and communication skills at all levels of an organization with ability to build confidence and trust in leading the recruitment process
• Strong understanding of HR processes and best practices.
• Proficient in using G Suite (sheets/docs/slide) and  MS Office Suite (Word, Excel, PowerPoint).
• Ability to handle sensitive and confidential information with integrity and discretion.
• Strong communication skills, both verbal and written.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy

Principal Software Engineer

Bluecore is a Retail Performance Cloud specializing in artificial intelligence – based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies

We are looking for Principal Software Engineers to work across our engineering teams to build scalable, extensible, reliable, and performant systems that provide significant company and industry level impact. Our ideal candidate thrives in a fast-paced startup environment that allows them to take ownership over their work, add considerable value, and play a hand in driving the overall growth and success of Bluecore. Our stack consists primarily of Python and Golang on the backend, and JavaScript (React) on the frontend. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, and Cloud SQL. We hold a true “Tech-First” mentality here at Bluecore, enabling us to build an Engineering organization that values constant innovation and encourages its members to bring in new ideas, try them out, and really implement them. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary.  We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door.

Responsibilities:

• Design, architect, and build performant, reliable, high-quality systems at scale within one or more engineering domains. Provide significant engineering contributions even in domains with less expertise.
• Work cross-functionally with product managers, data scientists, and cross-functional engineers to deliver high quality products.
• Function as a sought-out mentor and leader for a technical domain or set of domains across the company.  Act as a role model for every engineer in the organization and promote Bluecore engineering values to the company.
• Increase the technical capabilities and upper limits of your own areas of responsibility and expertise, as well as those of your associated team members.  Teach sessions, write documentation, and actively mentor to decrease the ramp up time of new and existing team members.
• Plan, design, and roadmap extremely large and complex projects with difficult and intertwined dependencies that push the boundary of what the engineering team and the entire business is capable of.  Promote coding standards, styles, and design principles across the organization.
• Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond through presentations, technical specs, blog posts, and documentation.  
• Lead company-wide technical strategy and decisions and facilitate progress by building consensus amongst senior engineering leadership and company leadership.  Advise and advocate for best tools, methods, and approaches for the entire engineering organization.
• Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community.

Requirements:

• 14+ years of relevant professional experience, preferably within a similar industry or technology space. 
• S./B.E in one of the following departments (i) Computer Science, (ii) Computer Engineering, (iii) Information Sciences, (iv) Electronics, (v) Mathematics, or relevant field/equivalent work experience.
• Significant programming expertise. Experience with languages such as Go, Python, C++ or Java.
• 5+ years of experience with cloud platforms such as AWS and GCP.
• Deep understanding and domain expertise in building large, complex distributed and/or data-driven systems from inception to launch.  Extensive experience pushing multiple product releases and/or feature iterations, with an eye towards scalability, reliability, cost, and optimization.
• Is a leading expert in one or more engineering domains, such as stream processing, big data, feature development or product engineering, and regularly contributes to technical communities external to Bluecore.
• Experience executing large refactors in the codebase that impact cleanliness and efficacy of product or system-wide infrastructure.  Experience leading the redesign or migration of a codebases, feature set, or system architecture ideal. 
• Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks.
• Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters.  Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success.  
• Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred.
• Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design. 
• Able to identify your team’s dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency. 
• Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore’s customer success and support teams to propose and implement immediate fixes and resolution plans.

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

The DataOps team empowers Bluecore’s customers and internal teams to win with data. We do that through analytics products, client-facing reporting & exports, and internal BI. These are built on solid analytics engineering and data quality management.

We’re seeking an experienced analyst to help drive Bluecore’s impact at some of the world’s largest retailers. 

In this role, you’ll design KPIs for new products & initiatives, working closely with Bluecore’s Product & Strategy teams. You’ll bring clarity to Bluecore’s clients through thoughtful metric design, intuitive visualization and original insights & case studies. You’ll develop new market-facing data/analytics products like ecommerce industry benchmarks. 

We’re looking for someone who is excited to be a leader in Bluecore’s data driven culture, has deep technical chops, and is passionate about building great data products. The right person for this role thrives working with senior leaders to define & build a high-impact analytics roadmap.  

Responsibilities

• Design metrics and reporting to quantify Bluecore’s value to our clients, especially around ecomm metrics in identification and shopper engagement.
• Develop benchmarks & other metrics used in thought leadership reports, in partnership with our Marketing team.  
• Translate needs from business and product stakeholders to analytics outputs; collaborate with our analytics engineers to design underlying data warehouse models.
• Utilize SQL & Python (in Hex) to build new analyses and expand existing ones.
• Enable Product & business teams to use data to support our customers through data app development, user training/onboarding, and documentation. 
• Support scale-out of an accurate and comprehensive single source of truth through rigorous metric design & analysis, excellent communications & documentation, and adherence to data ops best practices. 
• Actively communicate findings to stakeholders across the org, including Product, GTM and Engineering.  

Qualifications

• Clear and direct communication skills about complex, analytical/technical topics, including excellent data storytelling & visualization
• Experience designing and reporting on metrics in retail analytics, ecommerce and/or digital marketing strongly preferred
• Experience scoping & developing client-facing, production analytics products (data apps, reporting/analytics UI, export models), partnering with PMs and business counterparts
• 5+ years experience in a data analyst, data science, product analytics, or business intelligence role
• Experience with dbt, GitHub/code reviews, and data ops best practices strongly preferred. 
• 3+ years experience with Jupyter Notebooks or Hex 
• 3+ years working in SQL, including advanced functions
• 2+ years of regular work in Python, including popular packages 
• Experience working with analytics engineers / data engineers  to design data requirements for analytics use cases preferred
• Experience using a dimensional data warehouse (i.e., fact, dimension & mart models) to derive insights & create standardized reporting
  
  

Tools in our stack

• Hex
• BigQuery
• dbt
• Looker
• Fivetran
• Metaplane
• Hightouch

QA SPECIALIST

(US Hours: 9am – 5pm PST)

The QA specialist will be responsible for ensuring all promotional campaigns (email/web/sms) are sent error free with minimal rounds of revisions or feedback.
They will be doing the final checks before sending deliverables to customers and must be extremely detail oriented.
This is a unique opportunity to come in and help reshape our workflows and ensure we are providing an outstanding experience to our customers! 

Responsibilities

• Develop and execute test plans against campaign requirements and specifications.
• Test email/site campaigns on multiple devices and browsers, to ensure accurate  rendering.
• Test templates/campaigns from a functional standpoint:
  including link verification, tracking information, audience creation etc.
  So hands on with litmus, emailOnAcid, browserStack.com, lambdaTest or similar tools are a plus.
• Report and validate issues and defects in a clear and organised manner using our feedback systems.
• Document and report on recurring issues so we can address and course correct as a team.
• Serve as a POC for Onboarding/CustomerSuccess/PMs for project specific questions/updates.

Requirements

Formal

• Bachelor’s degree from an accredited college or university 
• 2+ Years of production QA experience
  Tech

• Basic understanding of web development HTML5, CSS3, JavaScript
• Knowledge of best practices laid by the W3C and WCAG standards

Cognitive

• Attention to extreme details and perfection at a pixel level
• Understanding of design aesthetics, graphic standards and brand consistency
  
  

Tools

• Familiarity with browser inspector, cross-browser testing and debugging
• Experience with Accessibility testing
• Hands-on experience with Photoshop/Sketch/Figma
• Experience with JIRA, Monday.com or equivalent PM tools preferred
  
  

Benefits

Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest-growing marketing technology companies.
– Comprehensive medical, dental, and vision insurance

– Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities 

– Generous Parental Leave & flexible vacation policy

We are a remote first company and recruit from all over India; this role would require maintaining Indian Standard Time of business
Although never required, Bluecorians will have the option to work from our Noida headquarters on occasion moving forward

About Us

Bluecore is a marketing technology company that’s reimagining how the world’s fastest-growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies. 

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best. 

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.  Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.