Travelodge StaySmart is a new kind of hotel experience. It’s all about giving you a quick and smooth experience so you can get on with more of the things you’re coming to do. 

There’s no reception to wait around at. With our new StaySmart app, you can check in on the go, get your key on your phone and go straight to your room when you arrive.  

We’ve popped the essentials for your stay in our StaySmart essentials cupboards so you can just help yourself. Or you can call or video call us anytime in the app or on the smart kiosks in the lobby if you need anything else.

Look out for an email and text message from us 5 days before your stay. It’ll have your personalised link to download the app and automatically log you in.

If you miss the email or want to be ready sooner, you can download the app from the App Store or Google Play.  You won’t be able to see your booking until 5 days before your stay, but you’ll be all set.

You can check in, get a physical key and talk to someone all from our smart kiosks in the hotel lobby. 

Or check out our frequently asked questions for fast, helpful answers here too. 

To get another key card, just tap the ‘Get extra card’ on the kiosk home screen.

You’ll need to allow Bluetooth and ‘Location Services’ (‘whilst using the app’) in your settings otherwise your key won’t work.

Yes, you do and WiFi is free at St. Albans. 

It’s easy to connect, just choose ‘Travelodge WiFi’ in your settings and follow the onscreen instructions.

If you’re downloading or using the app away from the hotel you’ll need WiFi or mobile data.

Any booking amends need to be made via the Manage Bookings section of the website, or by calling Central Reservations on 03719 848 848 subject to availability. (Calls charged at local rates).

No problem. There are plenty of wireless charging stations in the hotel lobby to keep your phone powered up.

Please call the hotel on 03719 848 848 [option 3] (calls charged at local rates) to discuss. You can also speak to us using the ‘telephone chat’ icon in the app when your booking appears 5 days before your stay.

We don’t have luggage storage here. But it’s easy to extend your check-in or check-out time to leave your bags in your room.  

Use Manage Booking to check availability. If it’s after midday on the day you’re arriving, just call through the app for free, or the hotel on 03719 848 848 [option 3] (calls charged at local rates).  It’s just £10 per room per service.

Cots are free to book. Please check ahead as they’re first come first served. Contact us via the ‘telephone chat’ icon in the app, or call the hotel on 03719 848 848 [option 3] (calls charged at local rates).

Click on your personalised link in your email or SMS to download and login to the app. On the day you’re staying, just open the app and tap the ‘Check in’ button any time from 3pm and head straight to your room when you arrive. Your digital room key will be added to the key tab ready.

Remember to allow Bluetooth and ‘Location Services’ (‘whilst using the app’) in your settings otherwise your key won’t work.

If you don’t have a smartphone, you can check in and get a keycard from the smart kiosks in the hotel lobby.

If we don’t have your contact details to send you an email, you can download the app from the App Store or Google Play.  You won’t be able to see your booking until 5 days before your stay; but you’ll be all set.

Once you’ve checked in, just tap the ‘Key’ tab in the app to load your key.  Tap the image to activate it. Then hold the back of your phone against the door lock.

You can see your room number on the ‘Stay’ and the ‘Key’ tab.  Your key will open your room, the hotel front door and communal areas.

Remember to allow ‘Bluetooth’ and ‘Location Services’ (‘whilst using the app’) in your settings otherwise your key won’t work.

To share a key, tap the ‘Share Key’ button on the ‘Key’ tab and follow the instructions.

You can either set up the app on your phone and use the digital key, or go to the smart kiosks in the hotel lobby to print an extra key card.

You can see your room number in the ‘Key’ tab of the app once you’ve checked in.

On the kiosk, your room number shows as your key card prints. We’ll send you an email and SMS with a reminder too.

Our team’s here for you 24/7. Just tap the help button in the app to chat with us by voice, video or WhatsApp from wherever you are.  

You can ‘tap to chat’ to speak to us on the smart kiosks in the hotel lobby too. Or check out our frequently asked questions for fast, helpful answers in either the app or kiosk.

Our team is always on hand. Just tap the help button in the app to chat with us by voice, video or WhatsApp from wherever you are.  Or you can ‘tap to chat’ to speak to us on the smart kiosks in the hotel lobby

We’ve popped the essentials for your stay in our StaySmart essentials cupboards. You’ll find top-ups in the StaySmart essentials cupboard in the lobby. If you’re staying more than 1 night,  pop your door hanger out before 11am and our team will top up your towels or tea and coffee.