This is the most amazing chair I have own so far! I bought brand new for $485 on a special…Everything on it is top notch quality. From the packaging (wish I threw pictures of how everything came but I was in a rush to put it together). I have never seen a piece of furniture so well packaged, protected and organize as this chair. The manual was super easy to follow, it has a lot of pictures and the explanations made it easy to properly put the chair together. The chair itself has an easy build process as it comes with the armrest already pre-installed and the backrest attaches to the bottom effortless compared to other chairs I have seen. That been said, chair is a bit heavy, but to me that just speaks top quality materials, and also the top and bottom pieces are built with an actual piece of metal frame instead of just being cheap wood. I bought the XL size even though I am well below their requirements (I’m just 5’5’’ and 180lbs) but I went with this one because sometimes I cross my legs or sit in weird positions and wanted the most space available to be as comfortable as possible and have to say, IT’S VERY SPACIOUS AND COMFORTABLE!.Armrest cushioning attaches magnetically to the chair as well as the headrest pillow and the covers for the screws on the side of the chair, that’s so awesome!I bought the pvc leather material and it looks so beautiful, from their webpage they say it is a long lasting material so I am hoping it will last me a long time.Backrest have lumbar support adjustment integrated within the chair. The backrest itself has one scrolling wheel on each side. One to adjust the height and the other one to adjust the protrusion of the lumbar support mechanism. (See last picture)I have seen videos were some reviewers say the chair is a bit stiff, specially the bottom rest. Have to say that is not the softer but it is not the stiffest. It is built to last and I know that it will break a bit with more use.One thing I want to point out is Anda Seat PERFECT customer service. As you will see in one of the pictures, the left armrest came damaged. Since they are magnetically attached that means you can easily replace them if needed. I was putting the chair together and as soon as I got to the arm rest portion of the process, I noticed the damaged one. I wrote them at 4pm on a Thursday. I took the initiative of sending them an email with the explanation, pictures of the damage as well as the purchase receipt without them even reaching me. I didn’t expect a fast response so I forgot about it until next morning. When I checked my email Friday morning, they replied to my email the same Thursday within hours of me reaching them. And to my surprise, they reach with a tracking number saying that they already sent the replacement. To me that’s just perfect, I love how they stood behind the chair and sent me the replacement that easy!Overall I am ULTRA satisfied with this chair. I have never had something this luxurious. It looks and feels so premium that I am even afraid of sitting on it!Bonus story: There are 3 pictures comparing this chair to another one I bought here on amazon as well…I was first looking for an office/gaming chair because my old one broke. So without knowing about office chairs and doing my proper research I went on the lookout. I didn’t knew that must resellers buy a very generic chair and they rebranded and sell it as theirs (or at least is something within those lines) so I found this OSP BOA 2 gaming chair and just saw that it used to cost $700 and it was $200 at the time of my research and without proper research I bought it just because it used to cost $700 and to me that meant it was premium.I returned the first one because it came with a perforation on the bottom rest. They sent me a replacement and it also came with a small perforation on the back, since I was tired of the return process I told them I will keep it and they gave me a $30 dollar additional discount on the chair for being damaged.Long story short, that chair is a piece of s… built with the most poor standards. I feel sorry for whoever bought it at $700 but it doesn’t even worth $200.Sadly I saw recommendations for Anda Seat gaming chairs and did my all my actual research well past the return window for that crappy chair.Either way, I am more than satisfied with my Kaiser 3.And as you will see in the comparison pictures this Anda Seat Kaiser 3 at $485 (my purchase price) will beat the sh…out of that $700 dollar chair all day, every day.Update 28/oct/2022:I just received the replacement armrest that came damaged when shipping.