axe Auditor: Issue with Axe Reports data integration
Identified - Description:
Axe Auditor is currently experiencing issues with Axe Reports integrations.

Impact:
A small subset of Axe Auditor customers/users may encounter difficulties viewing updated data in Axe Reports, impacting data accuracy and real-time monitoring.

Update:
The issue has been identified, and our team is actively implementing a fix with the highest priority.
Jul 25, 2024 - 09:02 EDT

About This Site

The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Uptime over the past 90 days. View historical uptime.
Deque Log-In Service (US) ? Operational
90 days ago
100.0 % uptime
Today
Deque University ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools APIs Repository ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Pro Server ? Operational
90 days ago
100.0 % uptime
Today
Axe Linter Operational
90 days ago
100.0 % uptime
Today
Axe Reports (US) ? Operational
90 days ago
99.95 % uptime
Today
Axe Devtools Mobile ? Operational
90 days ago
99.96 % uptime
Today
Axe Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
Deque File Transfer Service Operational
90 days ago
100.0 % uptime
Today
Customer Support Help Center ? Operational
90 days ago
100.0 % uptime
Today
Accessibility Services Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Auditor ? Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Monitor ? Operational
90 days ago
100.0 % uptime
Today
AUS Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (AU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (AU) ? Operational
90 days ago
100.0 % uptime
Today
EU Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Monitor Operational
90 days ago
99.99 % uptime
Today
Axe Auditor Operational
90 days ago
100.0 % uptime
Today
Agora - agora.dequecloud.com ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024

Unresolved incident: axe Auditor: Issue with Axe Reports data integration.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Update on Incident: Issue with usage reports for axe DevTools
Resolved - Our team has completed the backfilling of the outage period. All missing data has been restored and verified.

If you encounter any issues or have questions regarding the restored data, please do not hesitate to reach out to the Deque Helpdesk at helpdesk@deque.com.
Jul 22, 20:51 EDT
Update - Our team is currently working on backfilling the outage period. If you have any questions or need help with the missing data, please don't hesitate to contact the Deque Helpdesk at helpdesk@deque.com.
Jul 15, 10:57 EDT
Identified - This is a follow-up notification on the recent incident affecting the usage reports feature for axe DevTools. The issue occurred between 6:07 pm and 9:09 pm EST on July 10, 2024.

Resolution Status:
The issue has been resolved, and the usage reports feature is now fully operational.

Data Backfill Progress:
However, during the outage period, usage data was not recorded. Our team is actively working on backfilling this missing data to ensure completeness and accuracy.

Next Steps:
In the meantime, if you have any questions or require assistance regarding the missing data, please don't hesitate to contact the Deque Helpdesk at helpdesk@deque.com.

We apologize for any inconvenience caused and thank you for your understanding.
Jul 12, 16:40 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
← Incident History Powered by Atlassian Statuspage