Shipping policy
Shipping
How much does shipping cost?
The rate may vary depending on the weight of your package, your shipping destination, and the shipping option you choose for your order. The precise rate will be calculated automatically and displayed during the checkout process.
What is Standard Shipping?
Depending where you are we select the best shipping provider for your country. All orders will have tracking and most orders are received between 1 - 3 days from when the order is placed. In some cases it may take longer depending on where you are located.
Where countries does the Critical Role EU store ship to?
We currently ship to the following countries:
- Austria
- Belgium
- Bosniaand Herzegovina
- Bulgaria
- Croatia
- Czechia
- Denmark
- Germany
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Iceland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Slovenia
- Slovakia
- Spain
- Sweden
- Switzerland
Please visit https://shop.critrole.com or https://shop.critrole.co.uk if you wish to place an order from a country not listed here.
General Note
Customers will have 45 days from the confirmed ship date to inform support, via the web form, of an order that has not been received or updated to reflect as "delivered". We are unable to facilitate alternative solutions such as providing a replacement or refund on inquiries we receive after this timeframe.
We strongly advise that you monitor the tracking information closely once your order is confirmed "shipped" in order to ensure that the dispatched shipment is eligible to be filed as a claim/investigation with the carrier responsible.
If you have not received a tracking number, please make sure to contact us.