Veja como você pode construir confiança como consultor de telecomunicações.

To build trust as a telecommunications consultant, focus on gaining credibility. Showcase proven successes, stay current with industry trends, and communicate clearly. Clients value authenticity and expertise; your reliability will foster strong, lasting relationships.

Tenho mais de 30 anos como consultor de telecomunicações, para grandes empresas. Neste cenário, o que mais impacta estas empresas é a legislação brasileira, onde não temos especialistas atualizados, neste processo. A credibilidade se torna um ponto fundamental, quando as soluções propostas, proporcionam a adequação da empresa às suas necessidades.

Falando ainda de legislação, é muito simples se tornar um consultor com credibilidade. Basta dizer o que pode e o que não pode ser feito. Nunca trabalhar na tangência da lei.

Para um consultor, o seu principal papel no desenvolvimento é mostrar, convencendo de forma didática todos os seguimentos da empresa envolvidos no processo.

The key importance of a legitimately valuable consultant is providing recommendations based on the lowest-level data possible, and agonizing over key details, and being able to prove beyond reasonable doubt the veracity of any claims made. Simply Googling (or ChatGPT) something, and then claiming to know it, will lead to bad business outcomes. The other risk is a consultant that acts as a mouthpiece for management - these scenarios are not ideal. The best and most valuable member of a consulting engagement is the one that can sit with front-level system users, front-line supervisors, and the supporting teams at a site, and looking at the biggest pain points, and being able to quantify impacts in a way that those front-level staff agree.

A transparência sem o convencimento dos diversos segmentos da empresa não vale nada. Não é somente a transparência, mas sim a apresentação de soluções que não firam as sucetibilidades de cada departamento empresarial.

Clients seek consultants who can solve their problems efficiently. Establish a solutions portal within your helpdesk, where clients can access Q&A, guides, and support documents related to VoIP and other telecommunications services. This proactive approach ensures that clients can find help when they need it, enhancing their trust in your ability to support them.

Always deliver on your promises. If you commit to resolving an issue or implementing a solution by a certain date, ensure that you meet that deadline. Consistently following through on your commitments demonstrates reliability and builds trust over time.

Asking for feedback helps you understand which aspects of your business can be improved. Clients appreciate when their opinions are valued, and acting on their feedback shows that you are committed to continuous improvement. Approach feedback constructively, using it to make meaningful changes and enhancements.

Implement Security Measures: Security is a significant concern for clients. Recently, implementing two-step verification for new devices signing in has been crucial to prevent unauthorized access. By prioritizing security measures, you show clients that you are committed to protecting their data and maintaining a secure environment.