Veja como você pode coletar feedback valioso dos clientes sobre seus projetos de design.

During feedback sessions, practice active listening by being fully attentive and refraining from interrupting while the client speaks. It is necessary to be empathetic and showcase that you value their input by taking detailed notes and asking clarifying questions to ensure you thoroughly understand their points. Furthermore, by demonstrating empathy and acknowledging their concerns, expressing understanding of their perspectives, and validating their feelings. This approach makes clients feel heard, respected and reassured that their feedback is taken seriously and will be used constructively to improve the project.

Actively listen to your clients’ feedback without interrupting or defending your design choices immediately. Pay attention to their comments, concerns, and suggestions to gain valuable insights. Utilize online survey tools or feedback forms to collect structured feedback from clients. Tailor the questions to gather specific insights about different aspects of the design, functionality, or overall satisfaction.

Keep your clients and colleagues, aware of priority issues in Healthcare design! Stay current and attend, ASHE and AIA events.

As enticing as it is to jump directly into design, we first need to focus our attention. Get everything out on the metaphorical table. Next, prioritize your goals to ensure the solution aligns with your needs.

This involves a strategic and respectful approach. Start by scheduling regular check-ins and review sessions throughout the project to ensure ongoing communication. Use surveys and feedback forms with specific, targeted questions to gather detailed insights. Conduct one-on-one interviews or focus groups to delve deeper into clients’ perspectives. Encourage honest and constructive criticism by fostering an open, non-judgmental environment. Use online collaboration tools where clients can leave comments directly on design drafts. After collecting feedback, acknowledge it, and show how it will be incorporated into the project. This demonstrates that you value their input and are committed to meeting their needs.

Direct questions are helpful for obtaining key metrics for the project, but also be prepared to be flexible in ensuring that you can address other concerns that may arise from the responses you receive, particularly at the earlier phases of design. Creating minutes and reminders at the subsequent meetings with “what you heard” can ensure that goals are in alignment and critical details are agreed upon by the completion of the design.

Lock it in. Use visual aids to gather and relate ideas with one another. Use familiar tools (Pinterest, YouTube, Instagram, Houzz) to save and describe ideas. Share these with your design and build team and invite them to share their thoughts and insights. Be sure to highlight what you like, or dislike, about the image for clarity.

Starting with program or metric guidelines are an excellent way to scaffold the framework for the design goals. These can be a source of reference as the design process continues in the evaluation of varying systems, budget options, and design solutions for the project.

Design is an iterative process. We learn from the early stages of progress, which informs the next steps, reveals the strengths and weaknesses of the concept, and spurs the imagination. It's a bit like prototyping a product. We learn by doing and by experiencing the impact and effectiveness on achieving our goals.

One way to do this is by leveraging the power of AI and the LinkedIn community. AI-powered tools can analyze client feedback, identify patterns, and generate data-driven insights that can inform your design decisions. Additionally, tapping into the vast LinkedIn community can provide a diverse range of perspectives and expertise. Engaging with professionals from various industries and backgrounds can spark new ideas, challenge assumptions, and offer fresh insights that can elevate your design work to new heights.