just Jin Wallace
If I could give negative stars, I would. I used to love Squarespace and was even a circle member. Now, the more "improvements" they make, the worse it gets. The app is beyond basic and glitchy. The design options are lacking. The customer service is non-existent! Also, I have been waiting almost 40 days for a payout. I'm sure they'll jump on and say a ticket has already submitted, and yes, it has with over 30 emails, incompetent responses, 10 different agents, and still no resolution.
13 people found this review helpful
Squarespace Inc
May 22, 2024
Sorry to hear you're having trouble with the app. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing. This will help us to speed up the troubleshooting process.
Jesse Prier
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Awful mobile responsiveness. Squarespace designed responsiveness to break up words extremely unnaturally. Imagine your first split-second customer impression being botched by a few trailing letters on the headline of the homepage. Why? It's not that you can't spell or didn't test the site on multiple devices as well as the native desktop/mobile toggle. No, it's that Squarespace developers thought it was a good idea to break up words letter by letter, and one device slipped past your tests.
1 person found this review helpful
Squarespace Inc
June 1, 2024
Sorry to hear you're having trouble with the app. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing. This will help us to speed up the troubleshooting process.
Jake P
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Seems to be completely useless for creating and editing your site. The app does not want to work right with pretty much anything. Not sure if it's a buggy update (I just downloaded it so I don't know how it was before) but it keeps freezing, nothing seems to work when I click it, the app just doesn't work in almost any way.
10 people found this review helpful
Squarespace Inc
March 31, 2024
Hi Jake, thank you for your feedback on this. We understand your frustration and apologize for the issues you encountered. We would appreciate it if you could reach out to us directly so we can investigate further and help troubleshoot. You can contact us here: appreviews@squarespace.com.