ACT Fibernet

The App has stopped working for me from a week. Every time I open it, I get an error message asking me to upgrade. On clicking the upgrade link, it takes me to play store where there is no option to upgrade. Only options available are uninstall and open. Please look into this. In general, the App is useful to track usage and raise complaints.

Multiple and basic issues with Act. The chat support on the app is useless, it's standard automated responses, there is even no option to transfer to a live agent. I have deactivated one of my old Act account more than a year back and they can't delink the account from my profile due to which I have to enter the active account 12 digit number everytime I call the support number. After all the hassle I reach the customer care, the call drops multiple times and hardly any immediate call back.

They will promise that you will get router FREE with 6 months plan, but keep calling and asking for it back citing some terms and condition you can't find even if you go to FAQs and app The guy who contacted and installed clearly mentioned it was for LIFETIME. They also don't disconnect at time and show outstanding bill even if you ask to disconnect 3 days before your connection dies, they auto renew without ever mentioning it before. just tryin to increase their sales by any means. Pathetic.