![](https://cdn.statically.io/img/play-lh.googleusercontent.com/a/ACg8ocLg4OtXbwrmyyKGtvwxUOm7WsfazA8FV6IB-KEfJziIfWIxIQ=s32-mo)
R L
This app is a mixed bag. It functions adequately enough, but it lacks industry-standard features like, "swap out for similar ingredient", so you can't get them to hold the swiss cheese and swap for provolone without begging in the "special instructions" box which the store personnel often miss. All 14 times I've ordered a hot sub through the app, the store put the wrong meat on it because "the font is small on the generated ticket" so all 14 times I've had to return to the store to rectify it.
3 people found this review helpful
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Jersey Mikes is great, clean shop, friendly service and my orders have always been correct. I took off one star for the app because you cannot choose things like whether or not you want the bread toasted on a hot sub, you can't choose the amount of toppings and condiments, you can't customize what type of cheese you want, and some of the hot sandwiches don't give you the option to add condiments, etc. It's still good, but not the same as an in-dining experience.
11 people found this review helpful
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Joi McClain
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The ordering process is fine but I've never actually gotten double or extra points on an eligible order. They say they'll give you more points in the ad, but it never actually shows up in the app. I've followed up with the store on multiple occasions to no avail. So now I just order when I want without being incentivized by the points promotions because they are all empty promises