Bronson Strange
DO NOT USE THIS APP. It is plagued with issues that have affected me in every way possible. I'e had mobile orders that I placed that the store never received. I had orders that never added rewards points to my total. There's certain items that you cannot order on the app, but are perfectly capable of ordering in-store (such as traditional wings without doing an entire meal). And now, the app has failed so spectacularly that all of my rewards points have disappeared. This app is TOTAL TRASH!!!!!!
8 people found this review helpful
Chris
It's beyond ridiculous, aggravating, and annoying that I have to deal with the app closing immediately before I have a chance to complete my order. I've tried clearing the cache and uninstalling, downloading, and reinstalling the app and attempting to enter in my order only to be subjected to the same hassle again. Until the developers fix the app and rid it of problems like what I've described, it's practically worthless and not worth the hassle and frustration of using the app.
60 people found this review helpful
Zaxby's Franchising, LLC
May 13, 2024
Hi Chris - We totally agree. That shouldn't happen! If we could get a bit more information from you, we could troubleshoot this issue. Could you please tell us more about what happened? Did it log you out or crash? Thanks! https://guestexperience.zaxbys.com/support/tickets/new?ticket
John Borisch
This app rarely allows me to enter loyalty points. The pop-up window closes immediately after opening. Sometimes, after numerous attempts, I get lucky. But I generally end up having to call the 800 number to get points added to my account. Pretty frustrating. Based on my conversation with Zaxby's support, it sounds like a common issue. Love the restaurant, but not a fan of the app.
64 people found this review helpful
Zaxby's Franchising, LLC
March 12, 2024
Glad you've reached out to support for help - but we definitely want you to be able to add points via the app for in store purchases (online purchases add points to your account automatically after 24 hrs). Can you share more about your experience - https://guestexperience.zaxbys.com/support/tickets/new?ticket=&ticket_form=give_us_your_feedback?