Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held fortnightly on Thursday at 20:00 UTC, with agendas published below. The next will be at Thursday, 20:00 UTC(your time zone) in #forums on SlackSlackSlack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/..
This is where news that are relevant or good to know for the team from across the community are brought up and shared.
Feedback on the proposed changes to the support guidelines
The window to provide feedback on the new Support Guidelines is rapidly approaching its end, so remember to provide feedback if you have any before October 1st!
New workflow for moderators when working with reported topics
The process surrounding reported topics have started getting enhanced, with a new way to track who helps the community out by reporting things (privately, of course), a means of looking into your past reports, and getting direct responses tied to your reports.
This allows moderators to provide anonymous feedback to the user on their report, and also ensures taht those who create a report know that they have been both viewed, and resolved in some manner.
Checking in with international liaisons
This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.
There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!
Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!
We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.
For any other items to discuss, please add them to the comments below, or bring them up in the meeting.
