You can withdraw money for free from our cash machines across the UK. You can also get cash from other ATMs – just check if they charge for withdrawals as some third party ATM’s charge fees.

Money can be withdrawn over the counter in any of our branches Monday to Friday. Check these guidelines to see how much notice you need to give and what documents to bring.

You can do this quickly on the Mobile App (for credit cards only right now) or Online Banking (for all types of accounts). You can find the exact steps to get your statements on our Support Centre.

Making payments in the latest version of the Mobile App is easy: Check the Payments hub for more information about making payments in the Mobile App.

You can make amendments in our Mobile App or by using Online Banking. We need 3 working days’ notice to amend a standing order. You can find the exact steps to amend a standing order on our Support Centre. 

This is easy on our Mobile App or Online Banking. You can find the exact steps to set up a standing order on our Support Centre. 

A mobile branch is a bank which comes to you and allows you to do all your usual everyday banking, like making deposits, withdrawing cash and paying bills.

They visit specific locations for up to 5 days a week throughout the year (except Christmas Day and Bank Holidays)

If you have a disability, are elderly or find it difficult to use our services, talk with our team and they’ll be happy to make reasonable adjustments to suit your needs and demonstrate how we can help.