How can you do more with less in customer service? The answer is Zia 🤖 , Zoho's trusted AI assistant offering conversational, predictive, and generative capabilities. With Zia, agents resolve faster than ever 🚀 Here's more: https://zurl.co/RxUH #ArtificialIntelligence #CustomerService #GenAI #ZiaAI
Zoho Desk
IT Services and IT Consulting
Mathalamparai, Tenkasi 7,305 followers
Put customer service at the heart of your company with Zoho Desk—the context-aware customer service software.
About us
At the heart of every successful business lies its customers, and Zoho Desk is the driving force behind your customer's happiness. Today, 100,000+ businesses worldwide manage customer support on the cloud with Zoho Desk. With sought-after features like AI and process automation, Zoho Desk can handle a large volume of requests across 10+ channels like email, live chat, social media, instant messaging, telephony, and more on a single platform. Born in the heart of rural India, Zoho Desk is crafted for the world. Join us in creating lasting customer experiences 💚
- Website
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https://www.zoho.com/desk/
External link for Zoho Desk
- Industry
- IT Services and IT Consulting
- Company size
- 201-500 employees
- Headquarters
- Mathalamparai, Tenkasi
- Specialties
- customer support software , help desk software , Knowledge base software, self service portal, and Help desk ticketing system
Updates
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Connect the customer engagement power of WhatsApp with the customer support power of Zoho Desk. 💬 As a WhatsApp Business API service provider, Zoho Desk allows you to implement WhatsApp Business, build chatbots, and manage customer conversations on one platform. Learn more: https://zurl.co/PJ8Y
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Here are some glimpses from the Vancouver meetup, our first stop on the 7-city Canada user group tour. Thank you to everyone who joined us and made it an engaging session. We look forward to seeing you again! 💚 Mark your calendars for the upcoming meetups: July 25: Calgary July 30: Edmonton August 1: Quebec City August 6: Montreal August 8: Ottawa August 13: Toronto
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Join our Community Learning Series to get the most out of Zoho Desk! Explore how-tos, best practices, and real-world use cases 🙌 Follow us on the Zoho Desk community forum to get notified of new posts every Friday. Here’s the latest one: https://zurl.co/fLaq
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Zoho Desk reposted this
While Zoho Desk is a powerful app that can help you handle tickets, manage your support team, and assign tasks, integrating it with other applications lets you expand its horizons by enabling it to automate multiple tasks. This will help you save time, reduce manual effort and errors, and streamline your workflows to perfection. Here are a few ways to automate workflows using Zoho Desk: 👉 Whenever a new lead or customer tries to contact you on an e-commerce website like Shopify, you can automatically create a ticket in Zoho Desk—to get in touch with the prospect as soon as possible—by integrating Shopify and Zoho Flow. 👉 Similarly, when a customer reaches out to support to address a bug in your application, you can automatically create tasks in project management apps like Zoho Projects by integrating with Zoho Desk. While these are just two integration ideas, you can automate many other tasks by integrating Zoho Desk with other applications. Check out this article to learn more. https://lnkd.in/g3b9VAhu
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Zoho Desk reposted this
No empty promises here – our help desk software actually helps. 😎 Have you spotted our Zoho Desk ads anywhere on your way? Let us know in the comments! #CustomerSupport #HelpDesk #Zoho
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Zoho Desk reposted this
🚀 Boost your customer support with the Zoho Desk and Zoho Assist integration! 🚀 Struggling to streamline your support processes? Discover how the powerful integration of Zoho Desk and Zoho Assist can transform your customer support operations, enhance satisfaction, and provide valuable insights. 📅 Join our webinar: Real-time support solutions: Combining the power of Zoho Desk and Zoho Assist. ✨ 🔗 Register now: https://zurl.co/lzv6 🚨 Don't miss out! Read more: https://zurl.co/vaKu #zoho #zohoassist #remotesupport #CustomerSupport #ZohoDesk #ZohoAssist #Webinar #TechIntegration
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Want to tap into the growing customer service market as an entrepreneur? Partner with Zoho Desk, a leading help desk solution for businesses of all types & sizes. Join our webinar on July 4 to learn how to resell and implement Zoho Desk effectively. Session 1: 3:30 PM IST 👉 https://zurl.co/6sXG Session 2: 10:00 AM PDT 👉 https://zurl.co/aAF7
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Tech-enabled real estate investment platform, Strata, is democratizing commercial real estate investing, enabling everyone to unlock value at scale 🏢 To deliver prompt support to their clients, Strata found Zoho Desk straightforward and effective. Tasks that once took 6 hours now only require 3-4 hours 🕒 This efficiency boost has streamlined their workflow and increased productivity 📈 Watch the full story here 👉 https://zurl.co/tD9v
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Glimpses from our India user meet last week! It’s always a pleasure to meet such a passionate group of Zoho Desk users from different walks of life, all with the single goal of simplifying their support process and delivering the best sevice to their customers! 🙌 Our next leg of India meet-ups starts next week. Delhi, Hyderabad, Pune, we’re excited to see you! ✨