IT Service Desk Administrator, 1

Job Title

IT Service Desk Administrator, 1

Job Description

Primary Responsibilities:

• Assists domestic and international DDM customers in troubleshooting technical issues and questions related to:
• Desktop technologies such as Windows, MAC OS,
• Software tools such as Adobe Creative Cloud (CC) products
• Audio-Visual Equipment's
• Ensures responsiveness and timely resolution of tickets raised
• Assigns unresolved issues to the appropriate support team, for further support. Prioritizes and escalates urgent requests to the appropriate team.
• Communicates with customers effectively to keep them informed and updated regarding action steps taken, while providing information regarding resolution time
• Ensure all issues are properly logged, and update records and tickets as required
• Manage and maintain IT inventory
  

Skills: Essential

• Experience in troubleshooting Windows and MAC OS
• Experience in troubleshooting common issues with Google workspace
• Basic understanding of OKTA
• Good communication skills

Skills: Good to Have

• Apple Certified Support Professional (ACSP) certification

Shift Timings: EMEA or EST work shifts

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

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