We're super excited to welcome Soroco, a global leader in advanced AI solutions, as a partner for Firstsource and its clients. Together, we’re set to revolutionize business process services with the power of Soroco's cutting-edge Scout AI model and our deep domain expertise! Scout AI is a digital interaction intelligence tool that learns from organizations, creates a work graph to reveal bottlenecks, and provides actionable insights to boost productivity. This collaboration enhances Firstsource’s ability to deliver transformative solutions, driving efficiency and innovation for our clients. The future of business process services is here, and we are thrilled to lead the way! 🚀 #Partnership #MakingAIHappen #WeMakeItHappen Ashish Chawla, Sreejit Ankarath, Rahul Agarwal, Wendy Shlensky, Piyusa Ranjan Prusti, Munjal Jhala, Sumit Mahajan, Suraj Niranjan
Firstsource
Outsourcing and Offshoring Consulting
Mumbai, MH 198,437 followers
#WeMakeItHappen - for our clients, colleagues and communities!
About us
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries. One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
- Website
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http://www.firstsource.com
External link for Firstsource
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Mumbai, MH
- Type
- Public Company
- Founded
- 2001
- Specialties
- Collections Management, Business Transformation, Robotic Process Automation, Digitilization, Customer Experience, Data Processing, Data Analytics, GenAI, Technology, Digital Transformation, Healthcare, Mortgage, Communication, Media, Trust&Safety, BFS, HPHS, and Business Process Services
Locations
Employees at Firstsource
Updates
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At Firstsource, our clients' success is at the heart of everything we do. We're excited to launch our new #ClientSuccess series, where we'll share inspiring testimonials from our valued clients, showcasing how #WeMakeClientSuccessHappen. From streamlining operations to enhancing customer experiences, our team is dedicated to delivering solutions that leverage the best of technology and drive meaningful #results. Under EdTech, our engagement with ETS continues to scale up. In our first story, hear from DENNIS STETZEL, SVP, Operations, ETS, as he shares his experience working with Firstsource: https://lnkd.in/gaz92UPg Stay tuned as we spotlight the impactful stories of our clients' journeys and celebrate the partnerships that power their growth. Here's to celebrating success together! #WeMakeItHappen #SuccessStories #FirstsourceProud Ritesh Idnani, Sohit Brahmawar, Aniket Maindarkar, Vivek Sharma, Tij Nerurkar
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𝗧𝗼𝗱𝗮𝘆 𝘄𝗲’𝘃𝗲 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱 𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲 𝗿𝗲𝗹𝗔𝗜 – our suite of AI-led platforms designed to enable businesses of all sizes to drive digital transformation and seamlessly integrate digital technology and AI into their operations, driving efficiency, innovation, and competitive advantage. Firstsource relAI leverages our deep domain expertise, extensive data analytics, and proven process capabilities to deliver digital transformation for our clients, responsibly. Read more: https://lnkd.in/gQ8HRdYW #WeMakeItHappen #TechInEverythingWeDo #relAI #DigitalTransformation #AI #Innovation
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Firstsource announced its Q1 FY25 results today. Our 𝗥𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝘄𝗲𝗿𝗲 𝗮𝘁 ₹ 𝟭𝟳,𝟵𝟭𝟭 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 (US$ 215 million), up 17.1% YoY. 𝗘𝗕𝗜𝗧 𝘄𝗮𝘀 𝗮𝘁 ₹ 𝟭,𝟵𝟳𝟬 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 or 11.0% of revenues, up 10.1% YoY, 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗤𝗼𝗤 𝗯𝘆 𝟳.𝟳%. 𝗣𝗿𝗼𝗳𝗶𝘁 𝗔𝗳𝘁𝗲𝗿 𝗧𝗮𝘅 (𝗣𝗔𝗧) 𝘄𝗮𝘀 𝗮𝘁 ₹ 𝟭,𝟯𝟱𝟯 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 or 7.6% of revenue. While the Diluted Earnings Per Share (EPS) were ₹ 1.92 for the quarter. We’ve recorded another quarter of 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆-𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝘁 𝟲.𝟱%, continuing our win trajectory with 𝟯 𝗹𝗮𝗿𝗴𝗲 𝗱𝗲𝗮𝗹 𝘄𝗶𝗻𝘀 𝗶𝗻 𝗤𝟭. We’ve also 𝗿𝗮𝗶𝘀𝗲𝗱 𝗼𝘂𝗿 𝗙𝗬𝟮𝟱 𝗰𝗼𝗻𝘀𝘁𝗮𝗻𝘁 𝗰𝘂𝗿𝗿𝗲𝗻𝗰𝘆 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲 𝘁𝗼 𝟭𝟭.𝟱-𝟭𝟯.𝟱% and our 𝗙𝗬𝟮𝟱 𝗴𝘂𝗶𝗱𝗲𝗱 𝗘𝗕𝗜𝗧 𝗺𝗮𝗿𝗴𝗶𝗻 𝗯𝗮𝗻𝗱 𝘀𝘁𝗮𝗻𝗱𝘀 𝗮𝘁 𝟭𝟭-𝟭𝟮%. Read the full release here: https://lnkd.in/gkeSiXr4 Ritesh Idnani, Dinesh Jain, Sohit Brahmawar, Aniket Maindarkar, Aftab Javed, Karan Kapoor, Pankaj Kapoor #Q1FY25 #Results #Growth #Performance #WeMakeItHappen
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We’re excited to announce the opening of our new centers in Manila and Cebu, Philippines! Dedicated to meeting the growing demand from our clients, the centers are designed to enhance our ability to deliver innovative solutions and provide exceptional service. "Our facilities offers a modern workspace with state-of-the-art amenities and contemporary design, creating a dynamic and engaging atmosphere for Firstsourcers. The Philippines is a key location for Firstsource, and we are dedicated to investing and being a preferred business partner in the region," said Sohit Brahmawar, Chief Operating Officer, Firstsource. #Growth #WeMakeItHappen | Ritesh Idnani | Bikash Biyala | John Anthony Misa | Joyce Fe Caseñas, CHRP®|
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In a fiercely competitive industry, exceptional customer support is the key differentiator. At Firstsource, we are harnessing the power of #ArtificialIntelligence, particularly #GenerativeAI (GenAI), to revolutionize customer experiences and deliver: • 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 𝗯𝗮𝘀𝗲𝗱 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗻𝗲𝗲𝗱𝘀. • 𝗣𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝘃𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗮𝘁 𝗮𝗻𝘁𝗶𝗰𝗶𝗽𝗮𝘁𝗲𝘀 𝗶𝘀𝘀𝘂𝗲𝘀 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲𝘆 𝗵𝗮𝗽𝗽𝗲𝗻. • 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗰𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁, 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲. The result? Happier, more loyal customers. Click here to read the latest blog by Dax Lopes, Senior Vice-President – BU Head US Communications at Firstsource to learn more about how #AI is reshaping customer support: https://lnkd.in/gTASrBpr #TelecomAI #CustomerExperience #Innovation #FutureofCX #GenerativeAI #Telecom #DigitalTransformation #TechInEverythingWeDo
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"The meaning of life is to find your gift. The purpose of life is to give it away." - Pablo Picasso Our #SourceOfGood champions have once again spread joy, this time with the children and adults at the Cerebral Palsy Association of India (CPAI), an NGO partner dedicated to providing special education for individuals with cerebral palsy. From vibrant art and craft sessions that spark creativity to lively dance sessions that rejuvenate the mind and body, our commitment to delivering valuable experiences shines through every heartfelt interaction. At Firstsource, we’re committed to creating a nurturing and an empowering environment to deepen our societal engagement with a goal of improving lives and livelihood of communities on a sustainable basis. Seeing the smiles and feeling the joy of those we connect with is a beautiful reminder of why we do what we do. Together, we’re making a difference, one meaningful moment at a time. #ESGAtFirstsource #CSRAtFirstsource #WeMakeItHappen | Shahul Karim | Sankara Mahalingam (he/him) | Komal Rathi | Floran Jayaraj | Preethi Prabhu | Abid Hussain | Nelson Fernandes | Pascal Rajan |
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𝗛𝗮𝗽𝗽𝗲𝗻𝗶𝗻𝗴 𝗧𝗼𝗱𝗮𝘆! Hasit Trivedi, Chief Digital and AI Officer at Firstsource takes the stage at #nasscomAIConfluence2024 as a featured speaker in the pivotal panel discussion, "India's Blueprint for an AI Future." Joining industry leaders, Hasit will share key insights on the transformative potential of technology and the revolutionary power of AI for the future of business. We are thrilled to be part of these game-changing conversations that will pave the way for the future of technology!
Unveiling the speakers of #nasscomAIConlfuence2024! We are excited to have Hasit Trivedi of Firstsource, Subram Natarajan of Google, and Padmashree Shagrithaya of Capgemini as speakers for the panel discussion titled "India's Blueprint for an AI Future: From a tech perspective" at 𝒏𝒂𝒔𝒔𝒄𝒐𝒎 𝑨𝑰 𝑪𝒐𝒏𝒇𝒍𝒖𝒆𝒏𝒄𝒆. The session is moderated by Ankit Bose of nasscom ai. Save the date on your calendar now! 🗓 : July 24, 2024 📍 : Radisson Blu, Bengaluru Don't miss out on this incredible opportunity to be part of the AI revolution! 🎟 𝐁𝐨𝐨𝐤 𝐲𝐨𝐮𝐫 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 𝐧𝐨𝐰. 👇 🌐 For more details, visit our website: https://lnkd.in/gDmc2ni4 #nasscomai #nasscomAIGC2023 With nasscom, Sangeeta Gupta, Ankit Bose, Madhav Bissa, Sudeep Kumar Das, Aditya Yeluru, Praveen Mokkapati, Saikat Saha, PhD, Mekala V Reddy, Raj Shekhar, Shivnath Thukral, Sunil Abraham, Prachi Bhatia, Abhishek Jain, Meta, Ritika Jharia, Sujay Bhattacharya, Dhurai Ganesan, NTT DATA India, Cigniti Technologies, Seshasai Parisaboina, Sairam Vedam, Ankur Dasgupta, nasscom deeptech, nasscom insights, nasscom startups, nasscom member connect, nasscom SME Connect, MeitY- nasscom Center of Excellence
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We are happy to share that Dr. Craig Samitt is joining the #Firstsource advisory board! Dr. Craig Samitt, MD, MBA is a nationally recognized expert in healthcare transformation, care delivery, and policy. He is the Founder and CEO of ITO Advisors, advising various public and private corporations, federal agencies, health plans, and digital health organizations. With nearly three decades of experience, Dr. Samitt has led major healthcare organizations, including as President & CEO of Blue Cross and Blue Shield of Minnesota, EVP and Chief Clinical Officer at Anthem, and CEO of Dean Health System and Healthcare Partners. Named among Modern Healthcare’s “50 Most Influential Physician Executives and Leaders,” he also served as a Commissioner on MedPAC. Welcome aboard, Dr. Craig Samitt. We look forward to #MakeItHappen together! #AdvisoryBoard
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As we grow and expand our business verticals, a significant part of our technological innovation is dedicated to transforming our people practices to align with the evolving needs of our business. Our HR operating model was designed to enable more strategic work, clarify roles, address capability gaps, and ensure the HR team is structured appropriately. Explore the recent article by CIPD Ireland UK on organizational transformation, featuring key HR initiatives we've implemented to shape a more agile and responsive organization. #WeMakeItHappen #HRTransformation
Discover how organisations are transforming their HR operating model 📊 In the latest article from our #HROperatingModels series, we explore how organisations of various sizes are tackling the transformation of their HR structure. Including five current case studies, we share practical examples from organisations that are optimising their HR operating models (Firstsource, Homebase, Peabody, NatWest Group and Tesco). Learn how they tackle key trends, optimise structures, and drive efficiency in our latest guide➡ https://ow.ly/cpUB50SE4aM #CIPD #HR #People #Change #Operations #Guide #StrategicHR #HRCaseStudies #Peopleprofession
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