Atidiv

A big thank you to Nitasha Dusi - Sr. Director HR for leading an insightful session on Stakeholder Management as part of our 'Leaders Speak' series. Your insights are highly appreciated and contribute significantly to our growth here at Atidiv. 🙌 Nitasha's session was the second in our ongoing series aimed at sharing knowledge and fostering professional development. Her practical strategies on Stakeholder Management provided our Team Leaders and Managers with valuable tools to navigate this crucial area of leadership effectively. The 'Leaders Speak' sessions are invaluable for us, creating opportunities for learning and collaboration. They empower our leaders to enhance their skills and contribute to our positive culture at Atidiv. Looking forward to more enlightening sessions together!

We are thrilled to announce our Performer of the Year 2023 and Manager of the Year 2023! Performer of the Year 2023: Jessa Tayco Jessa has consistently gone above and beyond, demonstrating outstanding dedication, skill, and passion in their role. Their achievements have set a new standard for excellence in our team. We are incredibly proud of your hard work and contributions! Manager of the Year 2023: Pooja Mishra Pooja Mishra has shown exemplary leadership, fostering a culture of growth and collaboration. Their commitment to their team’s success and their ability to navigate challenges with grace have made a significant impact on our organization. Thank you for your inspiring leadership! Please join us in congratulating Jessa Tayco and Pooja Mishra for their remarkable accomplishments. Your dedication and hard work continue to drive our success, and we are grateful to have you as part of our team. #EmployeeRecognition #PerformerOfTheYear #ManagerOfTheYear

#PeopleofAditiv Tenure: Reflecting on nine remarkable years with Atidiv, each moment has been a chapter of growth and learning. Starting as an OBA, progressing to Quality Analyst, then Quality SME, and now embracing the role of Quality Team Lead, I've cherished three promotions and countless learning opportunities along the way. Experience: My journey at Atidiv has been nothing short of exhilarating. As a Quality Team Leader, I've had the privilege of delving into data analytics, uncovering intricate issues, and inspiring my team to strive for excellence. Balancing multiple projects and queues has been both demanding and fulfilling, fostering connections with leads and managers across diverse teams. What I love: My passion for the role of Quality Team Leader stems from its capacity to enact meaningful change by upholding the highest standards of quality and efficiency. Each day presents fresh avenues for innovation and driving positive transformations within the organization. Fun facts: Beyond the office, you'll often find me concocting new dishes in the kitchen, exploring new destinations, grooving to tunes, or enjoying quality time with family, especially my younger cousins. Embracing challenges, whether in my career or personal endeavors, fuels my ambition to reach greater heights. Skills: My forte lies in meticulously analyzing data to pinpoint criticality and ensure compliance within processes. Moreover, I hold certifications in MS Excel and Six Sigma Black Belt. Currently, I'm broadening my horizons by mastering Power BI to elevate our data analysis capabilities. Swipe through the photos below to glimpse the memorable moments shared with my incredible team! Pooja Mishra

We are thrilled to announce the well-deserved promotions of outstanding team members at Atidiv. Their dedication, hard work, and exceptional contributions have been instrumental in driving our success and growth. Join us in congratulating Akshay Naik | Snehal Dhagate | Ruby Antony | Akshay Tiwari | Swapnil Jadhav | Satyam Kumar | Payal Agarwal | Sruthi Devaraju | Kamna Rakesh Singh, on this significant achievement! #Atidiv

In the final part of our case study series on outsourcing, we delve into the strategic decisions that propelled WhatsApp to the forefront of the messaging industry. Read on to know how outsourcing IT tasks played a crucial role in enabling WhatsApp to scale rapidly, maintain operational efficiency, and focus on core functionalities. By partnering with specialized IT service providers, WhatsApp was able to allocate resources more effectively, reduce overhead costs, and accelerate innovation. This strategic approach allowed WhatsApp to enhance its technical capabilities, ensuring seamless performance and user satisfaction. Ready to embark on your outsourcing journey? If you have an outsourcing project in mind, let's discuss how we can tailor solutions to meet your specific needs. We would happily pilot a free demo of our services. Reach out to us at contact@atidiv.com | www.atidiv.com WhatsApp

Recognizing Excellence! 🌟 Let's celebrate the incredible achievements of our team members from India and the Philippines. Their exceptional work in earning Rewards & Recognition showcases their unwavering dedication, hard work, and outstanding talent. . . . Terence Thomas Rohan Katrapwar Karen Mae Llego Yash Gupta #Atidiv #TeamExcellence #RewardsAndRecognition #India #philippines

Alibaba stands out as an exemplary success story in outsourcing. Jack Ma, co-founder of Alibaba Group, has long championed an open, market-driven economy. In the early days, Jack Ma outsourced software development to the United States. This strategic move aimed to cater to a bilingual audience and tap into the expertise of experienced computer specialists, a resource not easily found locally. The investment in outsourcing bore significant fruit, with Alibaba now commanding a staggering 60% share of the Chinese e-commerce market. This success underscores the power of strategic outsourcing in driving business growth and innovation. Here's a quick 2 mins read on the same! Ready to embark on your outsourcing journey? If you have an outsourcing project in mind, let's discuss how we can tailor solutions to meet your specific needs. We would happily pilot a free demo of our services. Reach out to us at contact@atidiv.com | www.atidiv.com Alibaba.com

Discover how Google leveraged strategic outsourcing to enhance operational efficiency and drive innovation in our latest case study. Learn how the tech giant strategically delegated non-core tasks to expert external partners, allowing internal teams to focus on core competencies and strategic initiatives. Gain valuable insights into the lessons learned from Google's outsourcing experience, including the importance of rational decision-making and strategic talent acquisition. Discover how outsourcing can be a powerful tool for organizations seeking to optimize operations and drive growth in today's competitive landscape. Ready to embark on your outsourcing journey? If you have an outsourcing project in mind, let's discuss how we can tailor solutions to meet your specific needs. We would happily pilot a free demo of our services. Reach out to us at contact@atidiv.com | www.atidiv.com Google

#PeopleofAtidiv After a year with Atidiv, I've had an incredible experience filled with learning opportunities and professional growth. I've had the chance to expand my network within the industry and contribute to building effective customer service teams for startups and established companies. At Atidiv, the emphasis on utilizing data to empower founders and leaders in decision-making has been particularly inspiring. Having been a Customer Service leader myself for several companies before joining Atidiv, I deeply appreciate the value of data-driven insights in achieving organizational goals. Outside of work, I enjoy rescuing stray animals. I'm growing my family of 9 rescued cats along with my 6 dogs. In my free time, you'll find me practicing tattooing, as well as painting and drawing. Ingrid Faith Galvez #AtidivTeam #companyculture #team

In today’s competitive business landscape, customer experience (CX) has become a critical differentiator for companies aiming to thrive in their respective industries. While CX agents traditionally focus on resolving customer issues and providing support, forward-thinking organizations are increasingly recognizing the untapped potential of these frontline representatives to drive revenue growth. By empowering CX agents with the right tools, training, and incentives, businesses can transform them into valuable revenue generators. Here's a quick 1 min read on How to Turn CX Agents Into Revenue Generators? Read full article here : https://lnkd.in/g3Vw9Y7z . . . #atidiv #outsourcewithatidiv #cxagents