App open ads being displayed in abnormal positions.

37 views
Skip to first unread message

HyeonWoo Sa

unread,
Jul 9, 2024, 9:34:14 AMJul 9
to Google Mobile Ads SDK Developers
Hi Dev!
The app open ads are not displaying in the correct position, they are appearing higher than intended and do not cover the in-game elements.
It worked well before, but at some point, this issue started occurring.
  • app ID : ca-app-pub-5463897644029535~6344235932, ca-app-pub-5463897644029535~6927508100
  • ad unit ID : ca-app-pub-5463897644029535/9780854694, ca-app-pub-5463897644029535/7346263043
  • sdk version : unity plugin android_23.0.0.1_ios_11.3.0.0


    IMG_4699.png

Mobile Ads SDK Forum Advisor

unread,
Jul 9, 2024, 11:16:24 AMJul 9
to sa1...@treeplla.com, google-adm...@googlegroups.com

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

It is always recommended to keep the SDKs up to date to avoid such issues. Upon reviewing the information you provided, As of today, the latest version of iOS is 11.6.0 and android is 23.2.0

I will check with our team regarding your query and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJoxE:ref" (ADR-00245792)

Thanks,
 
Google Logo Mobile Ads SDK Team


Reply all
Reply to author
Forward
0 new messages