Sergio Colella

It's often said that seeing one airline means you've only seen one airline. Despite sharing common Key Performance Indicators (KPIs) like punctuality, airlines differentiate themselves through customer satisfaction. Each carrier boasts distinct operations, fleet composition & size, routes, culture, and market strategies, all aimed at delivering a superior customer experience. In today's Customer Spotlight, we had the privilege of speaking with Volotea to delve into their commitment to operational excellence and customer satisfaction. #aviation #ontimeperformance #customersatisfaction #airlines #airlineoperations

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Air France is embracing generative artificial intelligence to enhance the daily lives of employees. TALIA, the internal ChatGPT, assists with email drafting and task organization. However, questions around data privacy emerge amidst this transformation. PAMELIA, designed for instant answers to airport agents, faces scrutiny in testing, revealing potential accuracy and reliability issues. CHARLIE aims to support maintenance teams but prompts concerns about its impact on flight punctuality. FOX, analyzing customer feedback, sparks a debate on its ability to decipher complex sentiments. Balancing innovation promises with reality challenges is essential to ensure these tools truly benefit to daily users. #ArtificialIntelligence #Innovation #airlines #airlineindustry Air France-KLM KLM Royal Dutch Airlines Transavia

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SITA Takes Flight with transformative acquisition of Materna IPS ✈️   Fasten your seatbelts, aviation enthusiasts! SITA is soaring to new heights with a game-changing move that's set to disrupt the industry. We've just announce a deal, subject to regulatory approval, to acquire Materna IPS, a pioneering force in self-service solutions like Self Bag-Drop (SBD), marking our most ambitious and bold step yet.🚀 As the aviation sector rapidly embraces self-service technologies, Materna IPS has been leading the charge with its cutting-edge innovations. By joining forces, we're creating an unparalleled powerhouse in passenger processing solutions, cementing our position as industry leaders. This acquisition fortifies our check-in capabilities like never before.   Materna IPS's unwavering commitment to enhancing passenger experiences resonates perfectly with our vision. Together, we'll revolutionize airports, transforming them from mere transit hubs into digital havens that offer personalized, seamless journeys for travelers across the globe.🌍 This acquisition, which is subject regulatory approval, is more than just a strategic business move; it's a realization of our comprehensive digital travel vision – a vision that will shape the future of air travel as we know it. The skies are clear, and our journey towards innovation has just taken flight. 👉 Stay tuned for exciting updates as we embark on this transformative journey. Follow us to catch the latest breakthroughs in air travel innovation! Get more details here: https://lnkd.in/eSRmfYEd #Airports #Technology #PassengerExperience #SITA

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Today at #ACI2024IST 34th European General Assembly and conference in #Istanbul - Olivier Jankovec draws our attention to the airport investment squeeze for Europe: 🛫 “Airports paused investments in the wake of the pandemic, they now need to catch up to boost operational resilience, drive #decarbonisation forward, keep digitalising and also increase capacity where required. With inflation having pushed airports’ operating costs to record levels and the debt accumulated since COVID still standing at €𝟭𝟯𝟬 𝗯𝗶𝗹𝗹𝗶𝗼𝗻, there is simply no way around relying more on the ‘user pays’ principle. This means airport charges cannot be frozen or let alone decrease — but that they will need to increase to sustain the estimated €𝟯𝟲𝟬 𝗯𝗶𝗹𝗹𝗶𝗼𝗻 in Europe’s airports investment needs by 2040.” https://lnkd.in/ezEpt9NB ACI EUROPE ACI World - Airports Council International Esther Kromhout Taco Spoor NACO, Netherlands Airport Consultants Royal HaskoningDHV

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#IATAAGM last week was productive and insightful for AeroTime with Miquel Ros taking the pulse of the industry and speaking with some of its key players. Read more in the recap 👇 #AeroTime #aviation #IATAAGM #aviationmedia

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While we deliver and support transformations through our leading solutions every day, environmental and social challenges remain key concerns for Accelya and our airline customers. We'd like to hear your thoughts on how ESG influences your decision-making. Share your votes through our poll below: https://ow.ly/l1K750RN6UT #Sustainability #ESG #CorporateResponsibility #SustainableBusiness #CSR #EnvironmentalImpact #Governance

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#News - GENEVA / May 26, 2024 – Jet Aviation announced today that it has added 10 aircraft to its EMEA managed fleet since the start of 2024, including three aircraft available for charter. The additions include a mix of large, mid-sized, and small cabin aircraft and bring the Jet Aviation EMEA managed fleet to a total of some 70 aircraft. Read more at https://ow.ly/NWot50RVLST #Aviation #BusinessAviation #AircraftManagement

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"The European Union Cybersecurity Scheme for Cloud Services (EUCS) is certainly the most pressing piece of legislation related to the EU’s cloud policy. Ongoing discussions in this context are mainly concerned with the inclusion of various security criteria. Together with numerous Cloud users—within and beyond the EU aerospace and defence ecosystem—we are strong advocates for the so-called High+ criteria to be included in EUCS. These criteria are the only way to set a voluntary EU-wide reference point, allowing users to know whether the Cloud solution they would adopt is really safe from an extraterritoriality standpoint, especially when it comes to managing their most sensitive data." from Catherine Jestin , Executive Vice President Airbus Guillaume Steuer Ian Middleton Pascal Belmin Claudia Oeking Aerospace, Security and Defence Industries Association of Europe (ASD) Frederic Sutter

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While we deliver and support transformations through our leading solutions every day, environmental and social challenges remain key concerns for Accelya and our airline customers. We'd like to hear your thoughts on how ESG influences your decision-making. Share your votes through our poll below: https://ow.ly/yAHG50RKVGb #Sustainability #ESG #CorporateResponsibility #SustainableBusiness #CSR #EnvironmentalImpact #Governance

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🌍 Future through collaboration: I’m at Passenger Terminal EXPO & CONFERENCE ✈️ this week and it is fantastic to see our ecosystem and portfolio growing for airport and airline operations: with Microsoft and Vision-Box, an AMADEUS company we are creating the future of aviation operations.With Microsoft we are showcasing our new virtual airport operations centre, the Amadeus Virtual APOC, integrated into Microsoft Teams. Delivering a smooth experience at the airport involves hundreds of different contributors working closely together.  Enter Amadeus Virtual APOC – our new virtual airport operations center ­ consolidates data from across the airport ecosystem, delivering right-time insights for stakeholders to make informed decisions to manage rolling operational planning.    Vision-Box, our newest member of the Amadeus family, is complementing the Amadeus solution portfolio with key elements to create the smooth and seamless airport and travel experience we have always dreamed of. The strong strategic and cultural fit of both organizations will create massive value, both for our customers and for the travelers!     Miguel Leitmann Rudy Daniello Holger Mattig Sarah Samuel Carl Rogers Juan Carlos Jodar Sven Hafner Abhishek K. Avinash V. Magalie Halsey Yannick Beunardeau Katia Fabienne Tonelle da Silva Lutz Vorneweg Julie Shainock Alessandro Minucci Jean-François (Jeff) Lennon Amadeus for airports Amadeus for airlines #PTExpoConf #AirportTechnology #Innovation #AI #Biometrics

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With 100,000 customers carried every day on board more than 1,000 flights, Air France’s activity generates a considerable volume of data. Making optimum use of this resource to constantly improve performance is therefore a strategic challenge for the airline, combined with an absolute priority, which is to protect the company and its customers’ data. Check out how Air France is using AI to improve customer experience; https://lnkd.in/d4MCwiaN #Aviation #Africa #Airports #Travel #Tourism #aviationindustry #aviationnews #aviationlovers #aviationinnovation #innovation #tourismindustry #tourismtrends #tourism #travelandtourism #travel #travelbusiness #travelexperience #airlines #travelafrica

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Thank you International Airport Review for this interview! Perspectives of grow in Antananarivo and Nosy Be airports, the levers and sustainable development for air traffic are our main topics in this article 👇

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Revolutionizing the airline industry with our new offering - an external airline operations control center (OCC) that is available round-the-clock for airlines of all sizes. With the acquisition of ASISTIM - Airline Services & Academy, we can bring this innovative solution to the market, combining our advanced OCC technology with their expertise in airline operations control center services and flight dispatcher academy. We are thrilled to collaborate with airlines and industry stakeholders to tackle the challenges they face and enhance the overall passenger experience. Our aim is to make this efficient and stable OCC solution accessible to the entire industry, elevating operational excellence. Centralizing OCC services enables airlines to manage daily or peak operations with ease, providing a scalable solution for all. Blending ASISTIM’s expertise with SITA’s airline OCC software & IT solutions and global customer reach, this enhanced service will enable more airlines to outsource critical operations. It helps airlines address the recruitment, training, and retention challenges of their own OCC staff, ensuring they are equipped to operate at the highest standards. By democratizing access to advanced technology, robust processes, and experience typically available to larger operators, SITA empowers airlines to partner with a trusted operational ally to enhance their efficiency, reliability, and scalability, regardless of their size or passenger capacity. Stay tuned for more updates as we continue to innovate and transform the aviation landscape. Learn more about this game-changing solution here https://lnkd.in/dfuK-dv2 #Airlines #AirlineOperations #Innovation

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With the EXSYN Aviation Solutions | Simplifying Aircraft Data team at the Aircraft Commerce 2024 EMEA Airline & Aerospace MRO & Flight Operations Conference, engaging in vital discussions on the digitalization of the aviation industry. Excited to share insights on digital airworthiness management during our showcase later today and explore the integration of AI in critical aircraft airworthiness management during our keynote tomorrow. Managing Aircraft Data remains vital in both of these areas. #aviation #digitalization #AI #aircraftmanagement #conference Aircraft IT

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I am speaking at Engine Leasing, Trading & Finance Europe 2024! This is the pre-eminent conference for the engine leasing community, bringing together lessors, airlines, #MROs, #OEMs, consultancies and financiers to discuss the latest trends and issues in the industry. Looking forward to diving into this subject to see what insights we can bring to the market. Join me in London, UK on June 5-6, 2024. See the link below for more details. https://lnkd.in/enmCU_zp I will see YOU there! #ELTFEUR #AviationWeek

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A great start by AF-KLM, most likely an early adapter of AI in the aviation industry. I am sure there would be other players too. Being a veteran airline maintenance management professional, and now a professional AI~ML Engineer, I highly aspire to see AI growth in aviation, and publishing a LinkedIn newsletter titled 'AI in Aviation', discussing fundamental use cases in the industry. [https://lnkd.in/d4SSYZQp] #aviation #airlines

The MBAviation team is happy to announce the impending launch of OACIS France. This new entity is the result of our alliance with the OACIS Global Group, specialized in off airport solutions. By combining their global expertise with our on-the-ground knowledge, we want to redefine the future of air travel, including check-in and other off airport services. Our goals are: ✈️ For passengers, to: • Reduce waiting times, • Improve their experience from the beginning of the journey. ✈️ For airports and airlines, to: • Relieve congestion in terminals, • Optimize the management of activity peaks, • Minimize staff stress, • Improve operational efficiency, • Reduce costs. We want to make OACIS France a source of value for the aeronautical industry by setting new standards that will benefit all stakeholders. #MBAviation #OacisFrance #Oacis #OffAirport

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✈️ Pioneering airlines have gradually deployed their #NDC strategies, and volumes are becoming significant. The next step for the industry is to extend the use of NDC to the broader industry. Our joint whitepaper, featuring T2RL's expert analysis, deep-dives into the current state of NDC, highlighting roadblocks and successes and how small and medium-sized carriers can now benefit from these advancements. Learn from real-world successes and the next steps to scale NDC! 📥 Download the whitepaper now: https://ow.ly/GiRY50SnZCu #ModernRetailing #AirlineFirst

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