Vous avez du mal à améliorer les flux de travail des projets. Comment exploiter les données de feedback pour prendre des décisions basées sur les données ?

As a project manager on a B2B marketplace, I implemented a robust feedback collection system. Using surveys, direct interviews, and user analytics, I gathered insights from team members, clients, and end-users. This comprehensive approach helped me pinpoint workflow bottlenecks and areas needing improvement. By regularly reviewing feedback, I made targeted enhancements that streamlined our processes, boosted efficiency, and increased satisfaction across the board. This experience reinforced the importance of actively seeking and acting on feedback to drive continuous improvement.

As a project manager in a B2B marketplace, I diligently analyzed collected feedback and data, seeking trends and recurring issues. Using flowcharts and process maps, I visualized project steps and identified inefficiencies highlighted by the feedback. This thorough analysis helped me understand the underlying causes of workflow problems. By addressing these systemic issues, I implemented changes that significantly improved our processes. This experience underscored the value of detailed data analysis in making impactful improvements.

As a project manager in a B2B marketplace, I prioritized issues from feedback by assessing their impact on our project's success. I considered the frequency and severity of each issue and the resources needed to address them. By ranking these issues, I ensured our efforts focused on areas with the most significant positive impact. This strategic prioritization allowed us to tackle critical problems first, resulting in more efficient workflows and improved overall project performance. You should also be well informed about the availability of your resources before handling the issues.

A priorização é uma etapa importante do processo de atendimento, quando existem muitas demandas concorrentes, ou seja, quando você não consegue dar atendimento a todas elas imediatamente. Diante disso, a sugestão é sempre mapear o histórico e entender as variáveis que são decisoras para esta priorização. Em posse delas, aplicá-las nos cenários de concorrência para ter uma decisão mais assertiva.

Medir para evoluir. Uma das formas de medir resultados, KPIs melhor dizendo, são as OKR. Os objetivos chaves do negócio podem ser os direcionadores ideais para que as entregas, mesmo que satisfatórios, não se desconectem dos norteadores de negócio definidos para o período.

A melhoria continua através de dados é a materialização efetiva do MVP. Ou seja, são os dados que proverão informações para validar se o entregável, mesmo que incremental, atende a necessidade desejada, se está no caminho certo e se algo preciso ser pivotado. É a melhor forma de avaliar a jornada.

As a project manager on a B2B marketplace, I encountered challenges in refining project workflows. Implementing a structured feedback system, I gathered insights from team members and stakeholders through surveys and direct discussions. Analyzing this data revealed critical patterns and issues affecting efficiency. By leveraging this feedback for data-driven decisions, I pinpointed key areas for improvement, adjusted workflows accordingly, and achieved significant performance enhancements. This experience underscored the importance of continuous feedback loops in driving iterative improvements in project management.