A few weeks ago, we quietly launched a small pilot: every night, for just a few hours, we started offering the ability to message with one of our amazing peers in real time, get immediate support for whatever you’re going through, and schedule follow-up chats whenever needed to keep the conversation going.
We honestly had no idea about how it would be received, but truth be told the response has been incredible – so much so that we even had to double our staff! We have learned a whole lot in such a short amount of time, and it’s been truly heart-warming to witness the positive impact that a live chat-based support has had on the lives of so many teens and young adults in a matter of weeks. Having carefully listened to the feedback we got from our awesome community, we’re excited to announce that over the next few weeks we’re going to be hard at work to make our service even better in a number of ways – for example, making it way easier for you to continue to message with your peer supporter whenever you want to, rather than just in those pre-set hours.
While we’re working on these improvements, our peer supporters are going to take a much deserved break to rest & recharge. But don’t worry – we’re always here for you 🩷! You can still reach out by sending a message in our chat, and one of our staff members will help you schedule time with your favorite peer. Or you can book a free chat with someone on your own. And to thank you for all the feedback, we’re offering free chats while we work on the updates – just use the code CHAT24 at checkout!
We’re so proud of you for taking the first step and reaching out for support, and we’re so grateful for all of your ideas and input. You’re helping shape the future of our service, and we can’t wait to continue to support you in the best way possible.
STAY TUNED for more news (coming soon!) – and thank you for being on this journey with us! 🌟
The Peers.net Team
Crisis resources for immediate support:
988 textline: https://www.facebook.com/watch/?v=603145414579884
Youthline: https://www.theyouthline.org/get-help/ (for minors)
The Trevor Project textline: https://www.thetrevorproject.org/get-help/ (for LGBTQ+)
SAMSHA’s hotline: https://www.samhsa.gov/find-help/national-helpline
Lines for Life: https://www.linesforlife.org/get-help-now/services-and-crisis-lines
