Jr. Marketing Business Analyst

For one of our main customers we are looking for a Junior Marketing Business Analyst. The individual in this role will support the Global Media Sales team by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption. This position is focused on consistent execution excellence, compliance and working collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA.

General Data:

• Type of contract: Indefinite
• Hours: 08:00 - 17: 00h / Flexibility (40 hours)
• Location: Madrid
• Start Date: Immediate
• Salary range : 25K

Responsibilities:

• Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBI dashboard creation and account admin.
• Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to quickly and professionally resolve client issues.
• Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues.
• Effectively follow process and guidelines.
• Review account health and provide proactive search optimizations.
• Coordinate with team members to manage daily team workload and schedules.
• Help foster innovation in tools and processes to make the team more effective and efficient
• Stay up to date with new product releases and reporting functionality

Required Skills:

• Analytical skills: Experienced using Excel to analyze information, including data manipulation, VLookups, creating and using pivot tables, and data analysis.
• Microsoft Advertising Certification or equivalent.
• Excellent Excel skills.
• Experience in Power BI or similar tools (Tableau...).
• Search/Programmatic/Display or 1+ years working in a digital media experience sales or customer service.

Languages:

• English: minimum C1

Please attach your CV in English. Many thanks.