Data Analyst - Early Collections

At ING we are looking for a Data Analyst – Early Collections

Your role and work environment:

We are looking for a talented and enthusiastic Data Analyst – Early Collections to join our Collections Expert Unit, Team of Easy Financing Tribe.

The responsibility of this team is to make the difference by being customers’ partner in times of financial difficulties, while protecting bank interest and our way of working is Agile.

Your key responsibilities:

As an Data Analyst Early Collections, you will:

Positively contribute to the team responsible for delivering a high-quality early collections service.

Co-create and lead

the strategy and the roadmap to achieve the best-in-class collections services

the precise and safe execution of the operational processes and automated collections workflow configuration in the Collections Tool

the external collections agencies coordination and monitoring, iv) the evolution towards a more data driven and digital service.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

Expertise in managing collections services, amicable and legal collections services, for direct portfolios or third-party services, for more than 3 - 5 years.

Degree in Economics, Business, Math or Engineering (bachelor’s degree or equivalent in).

Proficient knowledge of Excel and SQL. Other programming languages such as SAS/MicroStrategy/Power BI would be welcome.

High Level of English.

Expertise in the banking industry, expertise or technical knowledge in collections software management or experience in digital collections will be valued.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, financial, and social).

Health services in company (physiotherapy, phycological and medical services).

Orange sports (football, basket, running, golf, gympass …).

Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!